[jeffemupark]

Two days ago I had my client contact me saying his site was down. http://www.allautoaircompressors.com.au

I found this message when I attempted to open the site.

The page isn’t redirecting properly – Firefox has detected that the server is redirecting the request for this address in a way that will never complete.

This message is also appearing on my clients browser too.

Would appreciate greatly if anyone can offer me a solution. I can access the admin. I have many WP sites, many using Catch Mustang Pro but this is the only site that has encountered the problem.

Thanks in advance
Jeffemupark

[tikaram]

@jeffemupark: Please deactivate all the plugins and check your Site Address URL settings from dashboard.

let me know if it works.

Regards,
Tikaram

[jeffemupark]

Thanks Tikaram.

Yes I have tried that earlier with no good results.

[jeffemupark]

This problem just arose – I did not even know it had happend until informed by my client.

[jeffemupark]

In the ‘general settings’ my url shows http://www.allautoaircompressors.com.au

[tikaram]

@jeffemupark : please try using the Twenty Seventeen Theme. If it doesn’t fix the problem then it might be a server related issue rather than with the theme.

Regards,
Tikaram

[jeffemupark]

tikaram – I have also changed themes, and am presently attempting to revert back to an older version of catchmustant – version 3.2

It still rendered the same problem

[jeffemupark]

tikaram – I have as you suggested activated twenty seventeen. The homepage is not opening but I can if I enter a specific page URL gain access

see

http://www.allautoaircompressors.com.au/about-us/

all pages that are not listed as “home page” function

[tikaram]

@jeffemupark : Try removing the www from the url and use http://allautoaircompressors.com.au as your site url. let me know if it works.

Make sure that you don’t leave a trailing slash at the end of your URL like http://www.example.com/

Regards,
Tikaram

[jeffemupark]

a quick recap is required Tikaram…. where do I go to change the site URL again.

I can’t do it in Settings —> reading

[jeffemupark]

sorry — that is settings –> general

[jeffemupark]

Tikaram … I have changed the URL settings WITH NO trailing slash

Now appears as http://www.allautoaircompressors.com.au

But it has not solved the problem I still get the error page for the home page

[tikaram]

@jeffemupark: If the problem isn’t fixed please contact your web server, it may be a server related issue rather than with the theme and update me about the status of your site.

Regards,
Tikaram

[jeffemupark]

Will do Tikaram, thank you for your time, and yes I will keep you posted.

Fingers are crossed I don’t want to have to redo this website.

[jeffemupark]

Hi Tikaram – if you are about.

I was trying to do some trouble shooting as my problem still exist. I was checking the wp-config.php for the site in the public_html.

I notice this … should these “put your unique phrase here” … have completed code?

define(‘AUTH_KEY’, ‘put your unique phrase here’);

define(‘SECURE_AUTH_KEY’, ‘put your unique phrase here’);

define(‘LOGGED_IN_KEY’, ‘put your unique phrase here’);

define(‘NONCE_KEY’, ‘put your unique phrase here’);

define(‘AUTH_SALT’, ‘put your unique phrase here’);

define(‘SECURE_AUTH_SALT’, ‘put your unique phrase here’);

define(‘LOGGED_IN_SALT’, ‘put your unique phrase here’);

define(‘NONCE_SALT’, ‘put your unique phrase here’);

—————————————–

Cheers
jeffemupark

[tikaram]

@jeffemupark : Please seek professional help for fixing the problem. It looks like WordPress is not properly installed.

You can use salt key generator from this link.

Regards,
Tikaram

[jeffemupark]

Hi Tikara – just an update on my problem.

I ended up doing a backup – deleting the public_html content and the database via cpanel and then reinstalling the WP Catch Mustang and rebuild the site from there.

All is now well and working.

My frustration and anger levels are now back to normal.

Cheers

[tikaram]

@jeffemupark : Its great to know that you have your site working.
Have a good day.

Regards,
Tikaram

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