[maxmadeseo]

I have uploaded an mp4 file for the header media on the homepage. It is under 8mb, but it is not showing up. I have also downloaded your header enhancement plugin, but it is still not showing up. My url is http://hvn.597.myftpupload.com/

[Skandha]

@maxmadeseo: Hello there,
Can you please update the theme to the latest version and check if the issue is resolved?

Let me know if the issue persists!
Kind Regards,
Skandha

[maxmadeseo]

I have updated the theme but the problem hasn’t resolved. The media isn’t playing. It is just a black screen

[Skandha]

@maxmadeseo: Hello there,
I will need to look into your site to debug the issue. I have sent you en email. Please check your inbox as well as the spam folder.

Kind Regards,
Skandha

[maxmadeseo]

Ok I have replied via email

[Skandha]

@maxmadeseo: Hello there,
I have replied to your email.

Kind Regards,
Skandha

[Sami Sorensen]

Any way you can make the fix public?!

I have the same issue here;

thanks!

[Skandha]

@iotal-io: Hello there,
Are you having the same issue. Can you please post in your site URL.

Kind Regards,
Skandha

[Sami Sorensen]

Hi – well in trying to fix the issue and restore a backup version to debug everything broke. We deleted everything and trying from scratch. I’m sure we will be back with the same question when we get there. Thanks

[Skandha]

@iotal-io: Hello there,
Please let me know if the same issue reappears when you get your site back running.

Kind Regards,
Skandha

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