[zoltarspeaks]

Header image is replicating on website. Previously had not been this way, not sure what has changed. When image is removed, the header image completely disappears so it is not something that was replicated separately. I’ve tried deleting the image and uploading a new one, issue still remains.

https://imgur.com/XQ5XNfW

[sapana]

@zoltarspeaks: Can you please provide me your site url so that I can look into that issue.

Kind Regards,
Sapana

[zoltarspeaks]

@sapana, the screenshot has the URL provided in the address bar.

[sapana]

@zoltarspeaks:It is showing fine in my end please check this screenshot, can you please clear your browser cache. Let me know if this helps you out!

Kind Regards,
Sapana

[zoltarspeaks]

@sapana
I’ve cleared my cache, and I’ve had colleagues on other devices try and it’s still replicating for them. https://imgur.com/Dp17Kc1

[sapana]

@zoltarspeaks: It is difficult to locate your issue can you provide me your admin access if that okay? I will shortly contact you by mail.

Kind Regards,
Sapana

[sapana]

@zoltarspeaks:Every thing seems to be fine, it’s just because of the chase, try to open your site in other browser. may be this will help you out!

Kind Regards,
Sapana

[zoltarspeaks]

I don’t know how you aren’t able to see it on your end. I have collegues across countries and browsers seeing the replicated header image. I’ve cleared my cache, my whole team has cleared their cache. I’ve tried phones, tablets, and desktop devices, different browsers and the issue remains. Something is going wrong. I provided you the login credentials in your email.

[zoltarspeaks]

When logged into the site, the header isn’t replicated, but it is when live. Yes, one would assume it’s a caching issue. However, if you make an update elsewhere on the site and publish it, clear the cache, etc. that update is shown on the live site, but the header is still replicated. That would indicate that there is still an issue causing the header to replicate on the live site, when not logged into WP. The only work around I have is to delete the header and instead insert an image to act as a header. It’s not ideal but it’s the only work around since your team doesn’t believe there’s an issue.

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