I have been using Catch Everest Pro for more than two years. My current system configuration is detailed below.
Over the last few years, I have noticed that occasionally when I try to customise the colours or featured slider, for example, in the theme, my browser hangs. The only solution is to shut down the browser and re-login to my website.
Yesterday (14 October 2022), I tried adjusting the featured slider’s transition delay and length. I selected ‘zero’ for both. This caused my website to hang completely. This was not resolved by shutting down my local browser – it caused a hang of the website on the host server.
I was unable to log into my website from anywhere. I tried two computers and two phones. I also tried logging in from my phone over the 4G network to rule out my local router. I also asked my son to look at my website from his home. All showed a hung website with no ability to log in.
I called my hosting company and spent 1.5 hours on the phone with them. The call agent was unable to fix the problem.
I managed to fix the problem myself in the following way:
- I opened my Edge browser in private mode
- This allowed me to log into my website. Once in, I found I could edit any part of it, provided the website itself was not displayed on my computer. Each time I tried customising the theme, which displays the website, my browser hung, and I had to start again
- My solution was to change my theme to the non-pro version of catch Everest. This enabled me to customise the theme and change the featured slider transition settings to anything but zero
- In switching back to the pro version, I found the problem had been resolved
In conclusion – there seems to be a bug in the Catch Everest Pro theme that intermittently hangs a browser when certain aspects are changed (colours, for example) and catastrophically hangs the hosted website when the featured slider transition settings are set to zero (it worked ok when I changed to the non-pro version). I would imagine the two issues are related. Please also note that the intermittent hang described above has occurred since I started using the theme. It is, therefore, not associated with the recent updates of Windows or Edge.
Can anyone advise on this issue, please?
- Dell XPS desktop – Intel Core i7-10700 CPU
- Microsoft Edge version 106.0.1370.42 (Official Build) (64-bit)
- Windows 11 Home version 22H2
- WordPress 6.0.2
- Catch Everest Pro – 4.5.2
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