[Nancy]

Hi, the child’s theme you installed for me has disappeared from WordPress and my site has been down for five days. My host Ipage somehow messed it up. Would you be able to reinstall the childs theme for me?
http://slaveryshatterslives.com/
Thank you. [email protected]

[wensolutions]

Hi,

Sorry to hear that your site is down. After checking your it appears that most of your plugins are also deactivated or removed. You need to re-activate or reinstall them.

Also regarding child theme, we will send you the copy of child theme that we had last sent to you.

Hopefully, you will be able to put your site back to normal after few of these instructions.

Regards,
wensolutions

[Nancy]

Hi, I still have not received the child’s theme. Would you be able to send it soon? thank you

[wensolutions]

It was already sent to this email : [email protected] .

Please confirm it and let us know.

[Nancy]

I received two emails but neither had the child’s theme. Would you mind sending it again? that is the right email address. Thanks so much!

[wensolutions]

We have just re-emailed you with the attached child theme zip. Please confirm it and reply on the email.

[Nancy]

Thank you so much!I have purchased many themes from other providers, but none compare to your theme, quick responses, and your support. I recommend you to my friends and other bloggers.You really are the best!

Nancy Walker

[wensolutions]

You are welcome !. As always it’s been our pleasure to assist you in your problem. Thank you so much for your appreciating comments as well.

[Nancy]

When I try to customize, I get this error message. My host said it is because there is a problem with the theme. I don’t know how true that is, but here is a copy of the error message:
Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

[wensolutions]

Hello,

We can see your site is screwed up and it is quite hard to guess and provide you the exact solution. It seems like you have made some changes on the code of the theme itself, we would like you to request you to undo the changes you have made on the theme recently and see if it helps.

If it does not work, as much as we would like to help you we will not able to as, the theme doesn’t support this customization and this is beyond the support offered for our products, which consists of bug fixing and theme documentation.

Since, it would be wise not to modify the code yourself if you do not have profound knowledge on programming, our suggestion to you is to hire a professional developer for your customization, so that your theme will no be effected in any way.

To hire a developer please follow the link below

https://catchthemes.com/hire-customizer/

Thank you.

[Nancy]

That’s the thing. I didn’t touch the theme at all. I am just going to uninstall wordpress and start from scratch.

[Nancy]

I had to reinstall WordPress. Can you help me? I cannot find the css codes you sent me for the following:

munu below header
header flush to top
how to make text larger in widget area

Thank you,
Nancy

[Nancy]

Can someone please respond to my request so I can get my site fixed? Also I need to remove the border around the header and the white space between the menu bar and the header.

Thank you.

[Nancy]

Can someone please respond to my request so I can get my site fixed? Also I need to remove the border around the header and the white space between the menu bar and the header.

Also, the css is not working in the Child’s theme and I have not change anything in the theme. I only uploaded to my new WP easily. Please help.
Thank you.

[wensolutions]

Hello @Nancy,

We have listed the tickets from archive that we have discussed and resolved in past for you. So we believe the current issues you are having is moreover similar and the following references could help you resolving them again.

1. Add meta tags to head

https://catchthemes.com/support-forum/topic/add-metatags-to-head/

2. Remove border around header in boxed layout

https://catchthemes.com/support-forum/topic/border-around-header-in-boxed-layout/

3. Double image on the front page

https://catchthemes.com/support-forum/topic/links-broken-and-double-image-on-front-page-from-wen-child-theme/

4. Put top menu below header

https://catchthemes.com/support-forum/topic/put-top-menu-below-header/

5. Remove white space / header above featured header image

https://catchthemes.com/support-forum/topic/remove-white-space-header-above-featured-header-image/

Let us know if you still have any difficulty in implementing those solutions in current instances.

[Author]

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