Viewing 10 posts - 1 through 10 (of 10 total)
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  • October 31, 2021 at 2:45 pm #293285
    newtecpainting
    Participant

    After upgrading Catch Kathmandu Free, mobile menu not working

    November 1, 2021 at 1:38 am #293286
    newtecpainting
    Participant

    Some more info.

    WEBSITE:
    newtecpainting.ca

    ISSUE:
    I just recently updated WordPress to 5.8.1 and have the Catch Kathmandu Free theme enabled, version 10.3.2, however the mobile responsive design menu does not work. It keeps just reloading the home menu screen, without changing pages.

    I installed the jQuery Migrate plugin, and downgraded jQuery to Legacy 1.12.4-wp and the theme menu then works in mobile responsive mode.

    I enabled logging and this is what I am receiving as errors:

    https://imgur.com/a/Kezl35i

    Any help would be appreciated.

    Thanks.

    November 1, 2021 at 2:41 am #293307
    Skandha
    Participant

    @newtecpainting: Hello there,
    I checked your site at my end and the mobile menu seems to be working fine. Can you try clearing your browser cache and try again?

    Kind Regards,
    Skandha

    November 1, 2021 at 6:58 am #293316
    newtecpainting
    Participant

    The mobile menu works on a desktop PC when resizing the browser window to a narrow view, but on an actual mobile device, with iOS regardless of using cleared cache or different mobile browsers like Safari, DuckDuckGo Browser, etc menu items do not load, just refreshes main screen.

    I’m having trouble replying to these threads on the computer, it keeps saying “your reply cannot be created at this time”. I’m not sure if it’s because I’m adding links or whatever, but if there is a way I can provide you a download link to the video I captured, let me know how to do this.

    November 1, 2021 at 7:06 am #293317
    newtecpainting
    Participant

    Here’s a video recording direct from iPhone: https://imgur.com/a/cUcKsPz

    November 1, 2021 at 7:44 am #293320
    Skandha
    Participant


    @newtecpainting    : Hello there,
    Can you please check if you are using the latest version of the theme that is version 4.3? This issues seems to have been fixed on earlier theme updates.

    Kind Regards,
    Skandha

    November 1, 2021 at 7:55 am #293323
    newtecpainting
    Participant

    Hello, can confirm I am using 10.3.2 according to theme page details: https://imgur.com/a/i0TTJxf

    Is there a different version I should be using? I don’t see anywhere where it says 4.3?

    November 1, 2021 at 8:00 am #293324
    newtecpainting
    Participant

    Here’s another section of the theme place where I found the version is in fact 4.3 installed: https://imgur.com/a/c6ZYhn2

    November 2, 2021 at 2:51 am #293325
    newtecpainting
    Participant

    I’ve re-downloaded the theme from your website, and now the version properly says 4.3 in the theme details window instead of the 10.3.2, so it looks like that has fixed it! Something must have got stuck during the upgrade process from a prior version. Thanks for your response.

    November 2, 2021 at 2:53 am #293362
    Skandha
    Participant

    @newtecpainting: Hello there, I hope I was able to resolve your issue. If it’s not too much trouble, I have a quick request: could you please leave an honest review?
    https://wordpress.org/support/theme/catch-kathmandu/reviews/#new-post
    Your review will help others know what to expect when they’re looking for the support I offer. Even a sentence or two would be hugely
    appreciated. Thanks, and if there’s anything else at all that I can do to help, don’t hesitate to let me know. Have a good day! 🙂

    Kind Regards,
    Skandha

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