Page jumps while scrolling at the end

This topic has 9 replies, 2 voices, and was last updated 2 years, 11 months ago by snickercraze.

Viewing 10 posts - 1 through 10 (of 10 total)

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December 26, 2021 at 2:14 am #296516
snickercraze
Participant
There seems to be a bug with scrolling on mobile device (Safari and Chrome). I have Catch Sticky Menu activated as well so maybe that’s causing the issue?

metagroupre.com is the website.

To replicate:
1. On mobile device, scroll all the way to the bottom of the home page
2. Scroll up above the “Contact Us” section (For Safari the page jumps up a few sections here)
3. Scroll down to the “Contact Us” section (For Chrome the page jumps up here)
The page jumps up a 1-2 sections and then gets stuck for a while, seems like it might be the sticky menu getting caught.

Any idea what the issue is?

Thanks!
December 26, 2021 at 6:00 am #296525

tikaram
Participant

@snickercraze : I will check for the issue and get back to you soon.
Regards,

Tikaram

December 27, 2021 at 6:38 am #296561

tikaram
Participant

@snickercraze :Can you please disable the Catch Sticky Menu for testing purpose and let me know it that is causing the issue or not? Let me know so that I can ask the development team for the fix if the plugin is causing the issue.

Regards,

Tikaram

December 27, 2021 at 1:06 pm #296565

snickercraze
Participant

I deactivated the sticky plugin and the page still jumps.

December 30, 2021 at 12:52 am #296710

tikaram
Participant

@snickercraze : Can you please try deactivating all plugins for testing purpose and let me know if the issue still persists. Please follow this link to know more about plugin conflict with our theme and ways to resolve the conflict.

Regards,

Tikaram

January 20, 2022 at 1:34 am #298028

snickercraze
Participant

Hi @tikaram, I deactivated all the plugins and the issue persisted. I changed the theme to twentytwenty and the issue disappeared. It seems like it’s a theme issue.

January 20, 2022 at 9:11 am #298047

tikaram
Participant

@snickercraze :I checked your site using an android device in the chrome browser but I could not replicate the issue as described. Can you please let me know the device that you have used.

Regards
Tikaram

January 20, 2022 at 11:49 am #298054

snickercraze
Participant

I checked on iPhone 7 Plus and 10

January 21, 2022 at 9:23 am #298121

tikaram
Participant

@snickercraze : I asked the development team regarding the issue. It looks like the issue is caused by WordPress lazy loading and its not a theme related issue. The lazy loading is used to improve the site loading. When the site has not loaded fully there seems to be the issue but actually the images gets loaded slowly that’s why the page jump effect persists. Let me know if you have any other issues.

Regards,
Tikaram

January 22, 2022 at 12:12 am #298158

snickercraze
Participant

@tikaram, do you have any advice on how to fix this? I’ve had WordPress websites before using other themes, with lazy loading but haven’t had the page jump at the end before.
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