Viewing 14 posts - 1 through 14 (of 14 total)
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    Posts
  • September 26, 2017 at 11:36 am #123084
    step
    Participant

    Hi, have made a website in Fotografie theme.
    Have made a new page on the website and chosen template “Photograhy Portfolio” for my pictures.

    Here’s the result: http://www.ecocom.dk/fotogalleri/olsens-oekofrugt/
    It looks fine in Safari on Mac, but on my iPad (Safari and Chrome), there’s no photos! Only small dots 5-10 pixels in the left side of the page… Have un-installed WordPress and installed again, but same result.
    A bug in Word Press ?
    Hope someone have an answer.

    September 27, 2017 at 1:12 am #123111
    Pratik
    Participant

    Hi @step,

    I checked on the ipad and pictures are working fine. Can you check on another device as this looks like caching problem.

    Regards,
    Pratik

    September 27, 2017 at 4:31 am #123122
    step
    Participant

    Hi Pratik
    I cleared Safari Caches (cookies and history) on my iPad, but still I can’t se the pictures.
    Then I downloaded Opera browser on my iPad, and also in Opera I can’t se the pictures. Later today I’ll try on another iPad. But I doesn’t seem to be a caching problem.
    Regards
    Step

    September 27, 2017 at 10:39 pm #123177
    Pratik
    Participant

    Hi @step,

    Thats strange. Keep me updated. I have forwarded this issue to our main developer as well.

    Regards,
    Pratik

    September 28, 2017 at 12:29 am #123198
    Sakin
    Keymaster

    Hi Steps,

    In which iPad you are checking your site. As, I just check in iPad Pro and iPad and in both the gallery images are showing just fine. Can you let me know your ipad model and ios version.

    Please check the screenshots:
    iPad Landscape: https://prnt.sc/gqlr4w
    iPad Portrait: https://prnt.sc/gqlrgf
    iPad mini Landscape: https://prnt.sc/gqlrth
    iPad mini Portrait: https://prnt.sc/gqls25
    iPad pro Landscape:https://prnt.sc/gqluak
    iPad pro Portrait:https://prnt.sc/gqlulb

    So, all test result in successful display of your images.

    Regards,
    Sakin

    September 28, 2017 at 5:28 am #123215
    step2
    Participant

    Hi Sakin and Pratik

    I haven’t have chance to check on another iPad.
    Here’s screenshots from my iPad model A1416, (iPad 3. generation from 2012)
    Safari 9.0:

    Gallery http://prntscr.com/gqof6z
    Frontpage: http://prntscr.com/gqofd4
    As you see, also the text on the static frontpage is align-left.

    My iPad:
    5.0 (iPad; CPU OS 9_3_5 like Mac OS X) AppleWebkit/601.1.46
    (KHTML, like Gecko) Version/9.0 Mobile/13G36 Safari/601.1

    Have uninstalled / removed all plugins from the Fotografie template except “Visual Composer Website Builder”

    Regards
    Step

    September 28, 2017 at 5:29 am #123216
    step2
    Participant

    (Had to make new account step2, couldn’t submit with my old account “step”)
    regards
    Step

    September 28, 2017 at 11:36 am #123235
    Sakin
    Keymaster

    Hi Steps,

    the problem might be of IOS 9, this is old version for iPad, as now it’s already IOS 11. So, I need to add few code and test in your site. I will email you details. In which email address shall I send you details. Can you send your email address form our sales contact form at https://catchthemes.com/contact-us/

    Regards,
    Sakin

    October 4, 2017 at 5:10 am #123609
    step2
    Participant

    Hi Sakin
    I sent my mail address to “contact us” 5-6 days ago, did you receive ?
    Regards
    Step

    October 4, 2017 at 5:16 am #123611
    Sakin
    Keymaster

    Hi Step,

    No, I haven’t received your email.

    Regards,
    Sakin

    October 4, 2017 at 5:21 am #123614
    step2
    Participant

    Hi
    ok, here’s one: wp[at]ecocom[dot]dk
    Regards
    Step

    October 4, 2017 at 5:28 am #123617
    Sakin
    Keymaster

    ok I have just emailed you.

    October 5, 2017 at 4:43 am #123711
    step2
    Participant

    Hi Sakin

    As you wrote in your mail:
    “You are using Visual Composer for gallery. So, looks like there is issue of Visual Composer Gallery with iOS 9.
    Try adding images without using Visual Composer and check in. Test our gallery in your iPad https://catchthemes.com/demo/fotografie/style-guide/gallery/”

    Did that, and now the gallery is working !!
    Instead of page > edit > Visual website Builder
    I chose:
    page > edit > Frontend editor. In Frontend editor: click “+” and choose image Gallery or Image Masonry Galleri.

    Thank you very much for excellent support.
    Regards
    Step

    October 5, 2017 at 11:04 am #123725
    Sakin
    Keymaster

    Hi Step,

    Thanks for your appreciation.

    Regards,
    Sakin

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