Hi Sakim,
Thank you very much for trying, I’ll see what I can see within the server. I created the folder using ftp via Filezilla and have seen it work on other projects, however, these were always on my own hosting, this one is being hosted elsewhere so, as you say, there could be a server issue.
I must add that I am impressed with the support here, I had tried several combined theme/plugin packages for this project and despite saying that they were translation-ready, they were not and the support had been non-existent (I’m still waiting for one response after three weeks!).
Best regards
Steve