Viewing 13 posts - 1 through 13 (of 13 total)
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    Posts
  • October 11, 2020 at 8:38 am #262121
    antonio2020
    Participant

    I’ve insert the Youtube link in Media Header, I can se in preview the Mobile view of the site.
    If I check on my phone I can’t see video.

    Thanks a lot.

    Antonio

    October 11, 2020 at 10:40 pm #262172
    Skandha
    Participant

    @antonio2020: Hello Antonio,
    The Header Video only works on screen size above 900px. This is a default WordPress Feature. To have Header Video even on mobile devices you will need to use our Header Enhancement Plugin.

    Let me know if this solves your issue.
    Kind Regards,
    Skandha

    October 12, 2020 at 3:43 pm #262250
    antonio2020
    Participant

    Hi,
    with Header Enhancement installed also in desktop version, is not possibile to see the video. I’ve tryed with a video in the media lybrary or with a youtube link, but nothing is visible.
    Site is: https://www.vinaleantonella.com/
    Now the Header Enhancement is installed but disabled.
    Is active the youtube link, but is not visible on mobile.

    Waiting for your kind replay.
    Thanx

    October 13, 2020 at 8:45 am #262390
    Skandha
    Participant

    @antonio2020: Hello Antonio,
    Can you please activate the plugin so that I can look into the issue?

    Kind Regards,
    Skandha

    October 13, 2020 at 7:07 pm #262436
    antonio2020
    Participant

    Now Header Enhancement is activated.

    ^_^

    October 14, 2020 at 3:38 am #262464
    Skandha
    Participant

    @antonio2020: Hello Antonio,
    You don’t seem to have selected a Header Video. Can you please select a Header Video so that I can look into the issue?

    Kind Regards,
    Skandha

    October 14, 2020 at 6:05 am #262497
    antonio2020
    Participant

    youtube link

    October 14, 2020 at 6:06 am #262498
    antonio2020
    Participant

    In this moment is selected a youtube link, but if I insert a shart video is the same.
    Kind regards,

    Antonio

    October 14, 2020 at 8:30 am #262504
    Skandha
    Participant

    @antonio2020: Hello Antonio,
    I will need to look into your site to debug the issue. I have sent you an email. Please check your inbox as well as the spam folder.

    Kind Regards,
    Skandha

    October 15, 2020 at 9:29 am #262636
    antonio2020
    Participant

    SOLVED, was “NextGEN Gallery” in conflict with it, disabled this plugin, now works.

    Just a question:
    in the mobile does’t start automatically, is possible to set?

    Kind regards,

    Antonio

    October 16, 2020 at 7:39 am #262805
    Skandha
    Participant

    @antonio2020: Hello Antonio,
    Do you want your video to autoplay and also have sound?

    Kind Regards,
    Skandha

    November 30, 2020 at 6:05 pm #266913
    ware
    Participant

    Hi,
    I have the same problem although I have been able to solve it, I just need to know how I configure automatic playback on mobile devices?

    December 1, 2020 at 9:41 am #266991
    Skandha
    Participant

    @ware: Hello there,
    Can you please post in your site URL so that I can look into the issue?

    Kind Regards,
    Skandha

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