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Viewing 9 posts - 1 through 9 (of 9 total)
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    Posts
  • March 25, 2020 at 7:57 am #240277
    lorenzoc
    Participant

    Hello to all the catch themes team,
    I am trying to figure out how to remove the blank space that appears every time I add a widget in the header. I also read all the related posts here in the support forum but did not help.

    My site is https://www.massaggixuomini.it/

    Thanks for helping!

    Lorenzo

    March 25, 2020 at 8:24 am #240278
    lorenzoc
    Participant

    I want to be more detailed: the problem is not with text widgets but with image widget or with tabs in text widgets: they all comes out with an extra blank space under it. Sinple text widget is ok.

    No urgent answer needed.

    March 25, 2020 at 11:45 pm #240343
    Skandha
    Participant

    @lorenzoc: Hello Lorenzo,
    You seem to have create a custom widget area in the header.
    Can you please add the image widget or the widget that is causing the spacing issue on the header of your site so that I can look into the issue?

    Kind Regards,
    Skandha

    April 29, 2020 at 3:28 am #244738
    lorenzoc
    Participant

    Dear Skandha,
    Sorry for delay (covid issues here in my country…).

    The issue occurred with any image.

    Best regards

    Lorenzo

    May 1, 2020 at 1:37 am #245003
    Skandha
    Participant

    @lorenzoc: Hello Lorenzo,
    Hope you are fine. Please take of yourself and your family in these unprecedented times.

    Can you please add the image again so that I can look into the issue?

    Kind Regards,
    Skandha

    May 2, 2020 at 7:28 am #245142
    lorenzoc
    Participant

    Dear Skandha I can’t because it will be published with the blank space…sorry.

    Take care of yourself too,

    Lorenzo

    May 3, 2020 at 12:26 am #245238
    Skandha
    Participant

    @lorenzoc: Hello Lorenzo,
    Can you add the widget in your customizer and then take a screenshot of the issue and paste the link here?

    Kind Regards,
    Skandha

    May 3, 2020 at 2:00 pm #245308
    lorenzoc
    Participant

    Uhm… interesting: it seems working now, Skandha.

    Maybe with the last wordpress update it has been fixed automatically.
    I will keep you update in case of other bugs.

    Can you gently send me a link where I can find all the details of the Gridalicious theme professional (pay) version? If i buy it once, have I to pay every year?

    Best RGDS and thanks for all your support.

    Stay safe,

    Lorenzo

    May 4, 2020 at 1:53 am #245351
    Skandha
    Participant

    @lorenzoc: Hello Lorenzo,
    After purchasing Gridalicious Pro theme you will get an initial 1-year subscription. That means you will be able to download theme updates till one year from the date of purchase after that you will need to renew your theme subscription. You will get automatic theme update till your subscription expires.
    You can find our terms and condition here.

    Let me know if you have anymore questions.
    Kind Regards,
    Skandha

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