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Viewing 16 posts - 1 through 16 (of 16 total)
  • Author
    Posts
  • June 10, 2013 at 5:49 pm #10283
    poornima.uk
    Member

    Hello,
    My site is http://www.timewisefoundation.org.uk. I just tried to update to the latest theme version (2.1) and get an additional menu item on the second line of my menu. It is called “Menu” and links to the home page.

    Can you please look into this for me?

    Thanks
    Poornima

    June 11, 2013 at 12:26 pm #10339
    Sakin
    Keymaster

    @poornima.uk: It must be cache issue. As that menu is to support responsive design and it will go once the new style.css in reloaded. I don’t see it in your site. So, it should be all good.

    June 12, 2013 at 8:59 pm #10378
    sdn
    Member

    Hi,

    There is a message on the dasboard of my WP website inviting to update to the version 2.1. But I cannot find any link to update automatically or to download the zip.

    How can I proceed to do that?

    Thanks.

    Mauricio

    June 12, 2013 at 9:17 pm #10379
    Sakin
    Keymaster

    @sdn: You can download update from your account http://catchthemes.com/my-account/. Check out the theme instruction for more details http://catchthemes.com/theme-instructions/

    June 13, 2013 at 4:18 pm #10419
    poornima.uk
    Member

    Hi Sakin,

    As per my previous question, I haven’t upgraded to the new version because of the “menu”. I am still on the old version. What should I do to clear the cache?

    Thanks
    Poornima

    June 14, 2013 at 1:33 am #10440
    Sakin
    Keymaster

    @poornima.uk: You can just update and refresh your browser to clear the cache.

    June 29, 2013 at 6:18 pm #11210
    zahra
    Member

    There is no link to update on my-account page…

    June 30, 2013 at 6:18 pm #11221
    Sakin
    Keymaster

    @zahra: Can you check now? You should be able to download from your account. If you still have problem. Then contact our sales team directly through http://catchthemes.com/contact-us/

    July 1, 2013 at 2:58 am #11247
    zahra
    Member

    It works now. Thank you for fixing it.

    October 5, 2013 at 4:14 pm #15565
    Jos
    Participant

    Hi there,

    I have the same problem; I’m a paying customer, but there’s no update link on my account page for the latest version of the theme.

    Can you please help me with this?

    Greetings,
    Jos
    http://www.brimbrom.com

    October 6, 2013 at 12:23 am #15583
    Sakin
    Keymaster

    @Jos: Can you check now? You should be able to download from your account. If you still have problem. Then contact our sales team directly through http://catchthemes.com/contact-us/

    October 6, 2013 at 9:09 pm #15614
    Jos
    Participant

    Hello Sakin, thanks, it worked, but now I have a new problem. Now there is this strange double menu item on my site http://www.brimbrom.com. Look at the most right item of my menu: home. It shouldn’t be there a second time. Do you know how to remove it? It was there after I did the update…

    October 6, 2013 at 11:32 pm #15621
    Sakin
    Keymaster

    @Jos: I just check in your site and see that you are using Simple Catch Pro version 2.0 where as the latest version in 2.3. Please update to latest version.

    October 7, 2013 at 12:21 am #15630
    Jos
    Participant

    @Sakin: That’s not what I see in WordPress. I literally copy pasted this:

    Current Theme
    Simple Catch Pro

    By Catch Themes TeamVersion 2.3

    Do you have another idea what could cause my menu-problem?

    October 7, 2013 at 12:45 am #15631
    Jos
    Participant

    Huh, now the mystery menu item is gone… Maybe some kind of cache-thing?

    Anyway, thanks for your help!

    October 7, 2013 at 10:36 am #15641
    Sakin
    Keymaster

    @Jos: Maybe there was cache in your system. Now, I can see version 2.3.

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