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  • September 5, 2018 at 11:06 am #153176
    antiguanice
    Participant

    Hi,

    We are currently running a website using version 3.9.3 and would like to update it to 3.9.5 and came across the following error message:

    An error occurred while updating Full Frame Pro: Update package not available.

    Please advise.

    Thanks!

    September 6, 2018 at 12:50 am #153203
    Skandha
    Participant

    @antiguanice: You cannot update pro theme like you update free theme .To update pro theme you’ll need to first download the theme from https://catchthemes.com/my-account/page. Then install Catch Web Tools plugin and activate Catch Updater Module. https://wordpress.org/plugins/catch-web-tools/
    Please check the tutorial video in the link below:
    https://www.youtube.com/watch?v=W95SuabDZi8
    For more, check out theme instructions at https://catchthemes.com/theme-instructions/full-frame-pro/#updating

    Let me know if this helps you out!
    Kind Regards,
    Skandha

    September 7, 2018 at 11:27 am #153462
    antiguanice
    Participant

    @Skandha

    That worked well, thank you very much for your help!

    Best regards,
    antiguanice

    September 9, 2018 at 12:17 pm #153567
    Skandha
    Participant

    @antiguanice: Hello there, I hope I was able to resolve your issue. If it’s not too much trouble, I have a quick request: could you please leave an honest review?
    https://wordpress.org/support/theme/full-frame/reviews/#new-post
    Your review will help others know what to expect when they’re looking for the support I offer. Even a sentence or two would be hugely appreciated. Thanks, and if there’s anything else at all that I can do to help, don’t hesitate to let me know. Have a good day! 🙂

    Kind Regards,
    Skandha

    September 28, 2018 at 8:13 am #155218
    Quintin Ellison
    Participant

    Hello, I’m trying to update; I have installed the plug in, but will not update. Receiving this message: “missing style.css stylesheet.” Help!

    September 30, 2018 at 12:17 am #155293
    Skandha
    Participant

    @quintin-ellison: Can you re-download it and install. As sometimes there might be incomplete download and sometime incomplete upload to your Dashboard. So, try again and let me know if the issue is resolved.

    Kind Regards,
    Skandha

    September 30, 2018 at 6:12 am #155298
    Quintin Ellison
    Participant

    Thank you, that seems to have done the trick

    October 1, 2018 at 12:37 am #155334
    Skandha
    Participant

    @quintin-ellison: Hello there, I hope I was able to resolve your issue. If it’s not too much trouble, I have a quick request: could you please leave an honest review?
    https://wordpress.org/support/theme/full-frame/reviews/#new-post
    Your review will help others know what to expect when they’re looking for the support I offer. Even a sentence or two would be hugely appreciated. Thanks, and if there’s anything else at all that I can do to help, don’t hesitate to let me know. Have a good day!

    Kind Regards,
    Skandha

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Viewing 8 posts - 1 through 8 (of 8 total)
  • The topic ‘Update to Full Frame Pro 3.9.5’ is closed to new replies.