[Paul]

I cannot remove code on bottom of footer. Thanks in advance for anyone’s help on this issue.

truthequine.com

[Mahesh]

@guzie: This is working fine on our server. Go to Dashboard=> Appearance=> Customize=> Theme Options=> Footer Editor Options and edit content in Footer Editor option as desired.

Regards,
Mahesh

[Paul]

My apologies for not making myself clearer.

I’ve been there numerous times. The problem appears on the very bottom left corner of our website . truthequine.com
It is not any plugin as we deactivated them then re-activated them searching for a plugin that might cause a problem.

No luck. Checked the footer.php file nothing there. I am sure there is a solution somewhere just need help finding it. Thanks.

http://truthequine.com/wp-content/uploads/2017/03/bottom-left-corner.jpg

[Mahesh]

@guzie: Its in customize option. Go to Dashboard=> Appearance=> Customize=> Theme Options=> Footer Editor Options and edit content in Footer Editor option.

Regards,
Mahesh

[Paul]

It is NOT on dashboard – appearance – customize – theme options – footer options.

This is what is there now. <div class=”copyright”>Copyright © [the-year] <span>[site-link]</span>. All Rights Reserved.</div><div class=”powered”>Theme: [theme-link]</div>

Did you look at the graphic file?

Thanks for your time

[Mahesh]

@guzie: If you want to remove “Copyright © 2017 . All Rights Reserved.” text, please remove <div class=”copyright”>Copyright © [the-year] <span>[site-link]</span>. All Rights Reserved.</div> this part in the Footer Editor. Let me know if any problem.

Regards,
Mahesh

[Paul]

Mahesh, with all due respect you are not understanding my question. I do NOT want to remove copyright in the footer.

The problem is in the background. Please look at the bottom left hand corner of the website in question. truthequine.com

Or look at the graphic image below.

http://truthequine.com/wp-content/uploads/2017/03/bottom-left-corner.jpg

[Mahesh]

@guize: Sorry, just got what you actually meant. Its not from the theme, but from one of the plugin you are using. There is a message displaying Lightbox Plus Colorbox. Please disable the plugin and check again. Let me know further.

Regards,
Mahesh

[Paul]

I have already done that once. I currently have the lightbox plus colorbox disabled. However, the problem is still there.

Paul

[Mahesh]

@guzie: You are using some cache plugins. Sometimes, even after disabling plugins, the site seems to behave as it was due to cache. Please disable the plugins and try clearing the cache. Let me know if the problem persists, we’ll need to check on your server.

Regards,
Mahesh

[Paul]

I have already done this. Mahesh, when I do a right click and “view page source” you can see the problem.

Please, see image below.
http://truthequine.com/wp-content/uploads/2017/03/myterms.jpg

Where do I go to delete it? I have looked everywhere but cannot find which file it is located.

Thanks for your help and support.
Paul

[Mahesh]

@guzie: We’ll need to check on your server of the issue. We’ll contact you through an email shortly.

Regards,
Mahesh

[Paul]

Site still have the issue. Could give a time when this will be fixed?
Paul

[Mahesh]

@guzie: Was just about to check your site but couldn’t login. Have replied you through email.

Regards,
Mahesh

[Mahesh]

@guzie: Checked your site, tried changing theme to WordPress core theme and the text didn’t show up in there. I recommend you to update the theme/ try installing a fresh copy of the theme. You won’t lose any settings doing this. Let me know if the problem persists.
Note: We don’t have such text in our theme file/code.

Regards,
Mahesh

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