[olaf.boehme]

Hello,

I use WP translation.
under https://blog.bissantz.de/?lang=en ther should be displayed (underneath featured content) postings of the category “Bissantz denkt nach” which is properly translated in WP-categories to “Bissantz ponders”. But there is an error message.

In the german version https://blog.bissantz.de there are displayed all those postings that belong to “Bissantz denkt nach”.

If I switch in WordPress admin area to “English” and go then to Design -> Customizer I can select the english Category names to define the category postings on the homepage. But in this case I get the same error on die german Homepage.

Could you please help?

Thank you in advance.

Kind regards Olaf

[Mahesh]

@olaf-boehmebissantz-de: Which translation plugin are you using? The theme supports WPML and Qtranslate-X plugins. Seems like a plugin issue. Please contact the plugin support.

Regards,
Mahesh

[olaf.boehme]

Hello Mahesh,

I use
WPML Multilingual CMS
WPML String Translation

thank you in advance.
Kind regards Olaf

[Mahesh]

@olaf-boehmebissantz-de: Is your site working fine with the plugin when using another themes(WordPress default themes)?

Regards,
Mahesh

[olaf.boehme]

Hi Mahesh,

honestly I’m a litte bit afraid to do this because the site ist live.
There is somethin unconsistant:

From the english WP admin -> Design -> Customizer -> Featured Content I see the translated categories and can define postings of certain categories to be displayed. Than these postings will be displayed.

From the english WP admin -> Design -> Customizer -> Theme options -> Homepage options I see the translated categories. The english homepage will be display those category postings, BUT on the german hommepage there is an error 404,

After that my category settings in the german WP admin -> Design -> Customizer -> Theme options -> Homepage are overwritten.

Please give an advice what to do?
Olaf

[Mahesh]

@olaf-boehmebissantz-de: It would be easier if you can test it on the default theme cause if the problem persisted on other themes too then its not a theme issue. Let me know further.

Regards,
Mahesh

[olaf.boehme]

Hi Mahesh,

we’ve set up a stage of our live blog:
http://blog.h2658927.stratoserver.net/

The problem still remains when I use Catch Base Pro. If I switch to Catch Responsive it seemed to work. On the german AND english Homepage there wewre displayed postings. But – after I selected via customizer a certain category I got an error 404, either on the german or on the english site.

It seems the same problem as already subitted here: https://catchthemes.com/support-forum/topic/problem-with-wpml/#post-112582

Now I installed Catch Adaptive. Because I didn’T change anything and I didn’t select any category in Frontpage options it seems to work. But I guess after you specify a certain category to be displayed you cause the same error 404.

Can I give you an access to check it?

Kind regards
Olaf

[Mahesh]

@olaf-boehmebissantz-de: We’ll contact you shortly via email.

Regards,
Mahesh

[olaf.boehme]

Hi Mahesh,

did you log in in our system. Did you get somethin out?

Kind regards
Olaf

[Mahesh]

@olaf-boehmebissantz-de: No, haven’t got the reply of the email for credentials.

Regards,
Mahesh

[olaf.boehme]

Hi Mahesh,
the WPML support have checked out the problem on our live system and say:

“It seems that this is a problem with theme. I checked quickly on your website as well and with Twenty Fifteen all posts are loaded.”

Have you got the credentials form our IT?

Kind regards

[Mahesh]

@olaf-boehmebissantz-de: Yes, got the credentials and checked your site too. We’re looking into it and will let you know soon about the issue. Thank you for your patience.

Regards,
Mahesh

[olaf.boehme]

Hi Mahesh,

could you determine the error? Please help!

Kind regards
Olaf

[Mahesh]

@olaf-boehmebissantz-de: Yes, finally checked with WPML Multilingual CMS, seems that if no translation for the post is available, the blog page shows 404 error and as soon as I post a translation of the post, the translated post are shown in blog page. Works in both list page and single pages. Let me know further.

Regards,
Mahesh

[olaf.boehme]

Hello Mahesh,

thank you. But unfortunately this is not the reason. Of course we have translated versions of the same posting in German AND English (i.e. see the posting https://blog.bissantz.de/en/are-you-a-controlling-superstar/)
But the theme won’t show the postings on both german and english homepages.

If I select the english category of this posting to be shown on the homepage it will be shown on the english homepage – BUT I get an error on the german homepage although there is a german translation of this posting.

If I switch to customize the german postings and select the category to be displayed on the german homepage it works only on german homepage. Finally I get an 404 error on the english homepage.

As I described in my former comments I’ve checked on the live system and on our stage system several catch themes. I want to explain in detail what I’ve figured out:

1. When I activate a new Catch Theme everything seems ok as long as I do nothing. On both homepages (german and english) there are postings listed.

2. If I go from the english WordPress Backend to design->customizer->theme options->hompage/frontpage options there is nothhing selected in the multiselect area, this is ok.

3. As soon as I select a certain category postings of this category will be shown on the english homepage – BUT the german homepage shows an 404. I want to point out that the categories also translated of each other.

4. If I want to get the untouched option again (that I had directly after activation of the themme) and deselect all categories in the multiselect field it has no effect – the error 404 remains either on the english or on the german homepage.

It seems that I can’t select a certain category: EITHER I get an 404 error on german OR n english homepage.
The only way is to reset all settings of the theme.

I would kindly ask you to look for the error again.

Thank you in advance. Kind regards.
Olaf

[Mahesh]

@olaf-boehmebissantz-de: Okay, thank you for the detailed clarification. Finally find the issue. And yes, there is the bug in the theme and we are looking into it. This issue will be fixed in the next update. Thank you for your patience.
We’ll let you know as soon as the update is released.

Regards,
Mahesh

[Mahesh]

@olaf-boehmebissantz-de: Just to let you know that the bug is fixed and the update has been released. Please update and check. Let me know if any problem.

Regards,
Mahesh

[olaf.boehme]

Hi Mahesk,
thank you vwery much!
Now everything is ok.
Kind regards
Olaf

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