Slider is only a few pixels tall, about same size as menu bar.

This topic has 5 replies, 2 voices, and was last updated 7 years, 5 months ago by Pratik.

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May 26, 2017 at 8:55 am #116382

David Irwin
Participant

I have followed all instructions completely.

For Slider, please check in theme instructions page at https://catchthemes.com/theme-instructions/catch-responsive-pro/#featured-slider and depending on the slider type you choose, we also have screencast.
1. Featured Image Slider: https://www.youtube.com/watch?v=Su0FigByCbY
2. Featured Page Slider: https://www.youtube.com/watch?v=71fFoOZNv9g
3. Featured Post Slider: https://www.youtube.com/watch?v=1THRMekhY18

Reset all settings to default. Even the demo slider is small height and does not change images. I have de-activated theme, deleted it for site. Re-installed via ZIP upload in WordPress. Same results. Installed it on another site and it works fine. What could be wrong with the wordpress installation that would be causing this issue? Is there a configuration in php that may need to be adjusted??

Both Sites running WordPress 4.7.5

May 26, 2017 at 9:29 am #116385

David Irwin
Participant

I have removed everything from the page except the slider….Please advise

May 27, 2017 at 1:19 am #116398

Pratik
Participant

Hi @daceirwin,

Please post in your site url. I need it to check whats wrong.

Regards,
Pratik

May 27, 2017 at 7:57 am #116403

David Irwin
Participant

http://www.finallyfarmllc.com/FHI/

Thank you!!

May 27, 2017 at 3:00 pm #116409

David Irwin
Participant

One of you support people said to deactivate other plugins. This worked. The plugin that was causing the problem was:

JS Banner Rotate

Version: 2.0.2
Author: Eric Mann
Last Updated: 4 years ago
Requires WordPress Version: 2.8 or higher
Compatible up to: 3.5.2

We are running WP 4.7.5

ThanX for your effort!!

May 28, 2017 at 8:20 am #116423

Pratik
Participant

Hi @David,

Thanks for the info. If you liked our support, it would be great if you could provide us with a review for Catch Responsive theme at https://wordpress.org/support/theme/catch-responsive/reviews/#new-post. It would be a plus for the support team.

Regards,
Pratik
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