[Maria Anastasia Gkliati]

Hello, my theme (photofocus pro) it was working fine until last week. I guess the automatic update of the wordpress messed things up (version 6.2.2). I cant even see anymore the theme inside the plugins section and i am unable to install it again. Any ideas?

[sujapati]

@Maria: Could you please share with us your URL? We conducted testing on our server with same WordPress version and is functioning properly.

Kind Regards,
Suajpati

[Maria Anastasia Gkliati]

http://photobit.net/

whatever changes i make to the website aren’t  showing up

On some pages, i see the shortcodes (which aren’t supposed to be visible)

and in my plugins, there is nowhere the plugin of the theme

i tried to install it again and it says that is unable to install it

Thanks again

[sujapati]

@Maria: Have you tried deactivating the plugins you’ve recently added? In most cases, plugin conflicts can cause issues. If the problem persists and it’s not related to a plugin, we may need temporary site admin access to investigate further which we will send you through an email.

Kind Regards,
Sujapati

[Maria Anastasia Gkliati]

I haven’t installed any new plugins…

What are the next steps?

[sujapati]

@Maria: In that case, we will need to conduct a more detailed investigation of your site. We’ll reach out via email shortly to proceed with the next steps.

Kind Regards,
Sujapati

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