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  • February 5, 2024 at 5:50 am #332104
    Richard Joss
    Member

    Just purchased Bold Photography Pro. Very disappointed to find that buying the Pro version does not entitle me to priority support. First time I ever came across this. Failed to upgrade to pro from free version. Downloaded the pro zip file from my account but the initial install just says Incompatible Archive?  Help please

    Richard

    February 5, 2024 at 7:20 am #332105
    sujeet
    Keymaster

    Hello Richard,

    Sorry for the inconvenience caused.

    We will check the issue and get back to you soon. Thank you.

    Regards,

    Sujeet

    February 5, 2024 at 8:05 am #332107
    Richard Joss
    Member

    Thanks for the prompt reply. Look forward to any help you can give. BTW I got the more detailed email. I’ll respond to that…

    Richard

    February 5, 2024 at 10:21 am #332111
    Sakin
    Keymaster

    Hi Richard,

    We found that it’s the issue in WordPress 6.4.3 and will be fixed in version 6.4.4, you can check the core ticket for this at https://core.trac.wordpress.org/ticket/60398. So for now, if anyone has an issue like this then first install this “Force using PclZip” plugin and then all the zip installation will work.

    To install Force using PclZip Plugin
    1. Download the plugin zip file from https://github.com/aaronjorbin/force-pclzip/archive/refs/tags/0.1.zip
    2. Go to “Plugins => Add New => Upload Plugin”, then browse and locate the plugin zip file you have downloaded
    3. Click on “Install Now” and then Activate the plugin.

    After this, you can upload the theme zip file from “Appearance => Themes => Add New => Uploads”

    Regards,
    Sakin

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