Error: Update package not available

Tagged: error

This topic has 13 replies, 3 voices, and was last updated 5 years, 11 months ago by Skandha.

Viewing 14 posts - 1 through 14 (of 14 total)

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September 20, 2018 at 10:38 pm #154559

richardmin
Participant

Error!

https://photos.app.goo.gl/8HowCtZsrAXR22Dv7

🙁

September 21, 2018 at 10:39 pm #154658

Skandha
Participant

@richardmin: You cannot update pro theme like you update free theme. To update pro theme you’ll need to first download the theme from https://catchthemes.com/my-account/page. Then install Catch Web Tools plugin and activate Catch Updater Module. https://wordpress.org/plugins/catch-web-tools/
Please check the tutorial video in the link below:
https://www.youtube.com/watch?v=W95SuabDZi8
For more, check out theme instructions at https://catchthemes.com/theme-instructions/clean-fotografie-pro/#updating

Let me know if this helps you out!

Kind Regards,
Skandha

October 5, 2018 at 9:13 am #155875

richardmin
Participant

Errors again.

https://photos.app.goo.gl/VSSdPSqBJL4f8HY5A

🙁

November 13, 2018 at 1:14 am #159134

Skandha
Participant

@richardmin: Sorry for the late reply. Are you still having this issue?

Kind Regards,
Skandha

November 13, 2018 at 8:06 am #159173

richardmin
Participant

YES!!!
I still have the issue.
Help!
🙁

November 13, 2018 at 10:58 pm #159220

Skandha
Participant

@richardmin: Can you please post in your site URL?

Kind Regards,
Skandha

November 14, 2018 at 12:16 am #159230

richardmin
Participant

http://www.richardmin.com

November 14, 2018 at 1:01 am #159234

Skandha
Participant

@richardmin: I checked your site and you already have the latest version of the theme on your site.

Kind Regards,
Skandha

November 15, 2018 at 5:17 am #159356

richardmin
Participant

huh.

strange. You don’t this at all:
https://photos.app.goo.gl/6ziFxnZ9uekQmFmq9

https://photos.app.goo.gl/GR3eNN3B4Jm9TNhz5

:/

November 15, 2018 at 11:29 pm #159435

Skandha
Participant

@richardmin: I was looking at the parent theme Fotografie Pro’s version. That was my bad, sorry. Can you try disbaling all your plugins and then try updating the theme?

Let me know if the issue persists.
Kind Regards,
Skandha

December 5, 2018 at 2:39 am #160838

jazart72
Participant

I’m having problems with the update too. I get a message saying the installation failed because the directory already exists.

thejazart.com

December 5, 2018 at 4:51 am #160847

Skandha
Participant

@jazart72: To update pro theme you’ll need to first download the theme from https://catchthemes.com/my-account/page. Then install Catch Web Tools plugin and activate Catch Updater Module. https://wordpress.org/plugins/catch-web-tools/
Please check the tutorial video in the link below:
https://www.youtube.com/watch?v=W95SuabDZi8
For more, check out theme instructions at https://catchthemes.com/theme-instructions/fotografie-pro/#updating

Let me know if this helps you out!

Kind Regards,
Skandha

December 5, 2018 at 5:38 am #160849

jazart72
Participant

Hi, you are right, I had the updater module but it was deactivated. Thanks 🙂

December 5, 2018 at 10:37 pm #160912

Skandha
Participant

@jazart72: Hello there, I hope I was able to resolve your issue. If it’s not too much trouble, I have a quick request: could you please leave an honest review?
https://wordpress.org/support/theme/clean-fotografie/reviews/#new-post
Your review will help others know what to expect when they’re looking for the support I offer. Even a sentence or two would be hugely appreciated. Thanks, and if there’s anything else at all that I can do to help, don’t hesitate to let me know. Have a good day! 🙂

Kind Regards,
Skandha
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