[Sheila]

In my dashboard it tells me there is an update to Catch Responsive Pro. I have 3.9. I click to update and get this error (which I also got last time an update was announced and I don’t know why):
An error occurred while updating Catch Responsive Pro: Update package not available.’
Why does it tell me there is an update if the update is not available?
http://www.claudiaroseseries.com

[Mahesh]

@sheilalowe:
Hi Sheila,

Pro theme cannot be updated like this as free themes. You can find the theme’s zip file in https://catchthemes.com/my-account/ page. Download it from there and then use Catch Updater module of Catch Web Tools plugin to update the theme.
https://wordpress.org/plugins/catch-web-tools
Here is the video tutorial of how to use Catch Updater plugin to update the theme.
https://www.youtube.com/watch?v=W95SuabDZi8

Regards,
Mahesh

[Sheila]

I do not have the free version. I paid for it.

[Mahesh]

@sheilalowe: Yes, you are using Pro version and you did pay for it. What I meant was, Pro theme cannot be updated automatically by clicking update in themes page you’ll need to do it manually. So first get a latest copy of Pro theme from your account page https://catchthemes.com/my-account/. Then use Catch Updater module of Catch Web Tools plugin to update the theme.
You can refer to the tutorial in the video link above.

Reagards,
Mahesh

[Sheila]

I am so mad at myself! I went through the tutorial successfully, but then realized I had updated the wrong site. instead of http://www.claudiaroseseries.com I updated http://www.sheilalowe.com
How can I return to the former theme?

[Sheila]

Please disregard my last post. I will reinstall the Xylus theme to sheilalowe.com and update Catch Responsive to claudiaroseseries.com

[Mahesh]

@sheilalowe: Let me know if you run into any problem. Have a nice day!

Regards,
Mahesh

[Author]

Posts