[drixe]

Hello,

The homepage video on my website goes to gray for no reason.

https://www.acquaalta.fr

Any help welcome.

Tx

[sujeet]

Hello @drixe,

Sorry for the inconvenience caused.

Can you please try using our official “header enhancement” plugin for custom header video?

Here is the link to the plugin:

https://wordpress.org/plugins/header-enhancement/

Please let me know if this worked for you. Thank you.

Kind Regards,
Sujeet

[drixe]

Ho Thanks Sujeet,

Installed plugin but can’t see any difference…

Kind regards,

Cédric

[minal]

Hello @drixe,

We checked on our end and it seems fine. There might be loading issues on your server, and don’t remove the header enhancement plugin because it has the feature to show video on mobile too.

 

Sincerely,

Minal

[drixe]

Hello Minal,

Thanks, might be server issue.

Is there a way you will propose .ogg version also for browser that don’t like .mp4 ?

I might add it via javascript but I will love to find it in the UI for futur change of the client.

Best regards

 

[minal]

Hello @drixe,

We have used the core WordPress built-in function for a video that doesn’t support a .ogg file at the moment.

Sorry for the inconvenience caused,

Sincerely,

Minal

[Author]

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