Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • April 22, 2019 at 4:06 pm #170329
    sufti1323
    Participant

    A gray area appears instead.
    My site: http://robinwriter.me/imayalee

    April 23, 2019 at 12:18 am #170368
    sapana
    Participant

    @sufti1323: The header video is not displayed on small mobile devices because of speed and bandwidth are usually considerations on phones. This is the default feature of WordPress and our theme works on same way. In case of Header Image it is showing perfectly in my mobile can you please check this screenshot. Can you please clear your browser cache and check it once and let me know if this works out!

    Kind Regards,
    Sapana

    April 23, 2019 at 5:35 am #170389
    sufti1323
    Participant

    @Sapana This is because I removed the video and put a picture. If I return to a video in Mobile, there is a gray area. So there’s nothing to be done about it?

    April 23, 2019 at 6:03 am #170393
    sapana
    Participant

    @sufti1323:Unfortunately, this is the default functionality of the wordpress theme. The video only works on the desktop mode, while on mobile it is disabled due to the mobile browser who is not using the video background and we have no control over it.The mobile browsers do not automatically play any video to prevent users from consuming data involuntarily.

    Kind Regards,
    Sapana

  • Author
    Posts
Viewing 4 posts - 1 through 4 (of 4 total)
  • The topic ‘A Header image or video is not displayed on Mobile’ is closed to new replies.