Purchased Plugin just Disappeared

This topic has 3 replies, 2 voices, and was last updated 8 hours, 53 minutes ago by Sakin.

Viewing 4 posts - 1 through 4 (of 4 total)

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December 2, 2024 at 10:31 pm #338337

QuantumKat
Participant

My purchased pro plugin just disappeared from my account. Thankfully, I had downloaded the packaged and saved a copy of the license key and that license key is still showing active; but, I’m not thrilled about the fact that I cannot access the invoice on my account, nor can I see the license.

Has anyone else had this happen? And, if so, how did you get support to do anything, as I cannot open a support ticket since their system has decided I haven’t purchased a Pro plugin….which I definitely did.

This is not a good look, Catch Themes….

December 2, 2024 at 11:25 pm #338338

Sakin
Keymaster

@quantumkat: Did you check your account at https://catchthemes.com/my-account/ with your username QuantumKat, it should show Rhythmic Pro theme and FSE Pro Plugin.

Can you check now, as our system shows that. If not then I will contact your via email to check it.

Regards,
Sakin

December 3, 2024 at 1:46 pm #338358

QuantumKat
Participant

Yes. Those are not the ones I’m talking about. I’m talking about the Essential Content Types Pro plugin.

I have the invoice (thankfully, I had printed it out, so now it’s scanned and saved).

Invoice Items:
Essential Content Types Pro $44.99

I have the license key and it is active on my site; but, I can’t find the license on either my catchthemes or catchplugins accounts.

December 4, 2024 at 5:07 am #338361

Sakin
Keymaster

@quantumkat: Essential Content Types Pro plugin is from Catch Plugins and you need to check your account at https://catchplugins.com/my-account/. I checked with Catch Plugins and see that your purchase was on username starkindustries_. So, you didn’t see it on your username: QuantumKat.

I have asked to change it to username: QuantumKat

So, please check now at at https://catchplugins.com/my-account/
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