Forum Replies Created

Viewing 20 posts - 401 through 420 (of 1,154 total)
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  • in reply to: Updating to 2.0.1 today (Please Help) #171439
    sapana
    Participant

    @skywania:Can you please send me your site url so that I can look into that issue.

    Kind Regards,
    Sapana

    in reply to: sidebar on mobile under content #171278
    sapana
    Participant

    @bjbarker: Can you please post in your site url so that I can look into it and provide you with possible solution

    Kind Regards,
    Sapana

    in reply to: Theme disappeared? #171263
    sapana
    Participant

    @saqlainz: Can you please post in your site Url so that I can look into that issue and provide you with possible solution.

    Kind Regards,
    Sapana

    in reply to: Clean Blocks links #171240
    sapana
    Participant

    @lchartersgmail-com: There seems to be issue in link color,Thank you for letting us know. This issue will be fix in next theme update will let you know after the theme update is release.

    Kind Regards,
    Sapana

    in reply to: Updating to 2.0.1 today (Please Help) #171222
    sapana
    Participant

    @edmelendez: This issue has been resolved yesterday can you please update the theme again and let me know if you face any problem after updating!

    Kind Regards,
    Sapana

    in reply to: Demo content/database? #171212
    sapana
    Participant

    @derrickr:Glad to know that it worked out, Let me know if you face any difficulty in future.

    Kind Regards,
    Sapana

    in reply to: Update to 2.6.3 not working #171094
    sapana
    Participant

    @ladylu1000: I just checked your site it is not accessible right now. let me know when it is reachable so that I can look into that issue and provide you with possible solution. Please try again updating theme following this video tutorial may be this could help you out. let me know if you still face same problem.

    Kind Regards,
    Sapana

    in reply to: page width changes if I turn off sidebar #171090
    sapana
    Participant

    @ericwilmoth: In Catch Box Pro featured to select No Sidebar Full Width is available in layout options which helps to display the full width of the content section, I have attached some screenshots please check this out, may be this is the feature you are looking for, if you like it you can go for it.let me know if you have any other queries!

    Kind Regards,
    Sapana

    in reply to: Demo content/database? #171082
    sapana
    Participant

    @derrickr: I will sent you an email along with the demo content .xml file, customizer settings .dat file and widgets setting .wie file.
    You can use our Catch Themes Demo Import Plugin to import the demo. Activate and Install the plugin. Then Go to => Dashboard => Appearance => Import Demo Data => Now you can Browse and Select the .xml, .dat and .wie file to Import Demo Content and Customizer Settings.

    Let me know if this works out!
    Kind Regards,
    Sapana

    sapana
    Participant

    @carjimsa: I just login your site and checked. It is working fine in my end can you please use another browser or any other device and check your site once or clear your browser cache. Please check this screenshot.

    Kind Regards,
    Sapana

    in reply to: Which file to add new menu code to? #171008
    sapana
    Participant

    @npl_buzz19: If you are making any changes in the theme I suggest you to make child theme as the changes you make in core files of the theme get lost after you update the theme. Let me know if you are familiar with child theme customization otherwise I suggest you to hire a customizer to get it done.

    Kind Regards,
    Sapana

    in reply to: A Header image or video is not displayed on Mobile #170393
    sapana
    Participant

    @sufti1323:Unfortunately, this is the default functionality of the wordpress theme. The video only works on the desktop mode, while on mobile it is disabled due to the mobile browser who is not using the video background and we have no control over it.The mobile browsers do not automatically play any video to prevent users from consuming data involuntarily.

    Kind Regards,
    Sapana

    in reply to: Possible Bug #170373
    sapana
    Participant

    @chance-osecare: Go to=> Appearance=> Customize=> Additional CSS=> add the following css code

    .post-type-archive-tribe_events .custom-header-content .entry-title {
        display:none;
    }

    let me know if this works out!

    Kind Regards,
    Sapana

    in reply to: A Header image or video is not displayed on Mobile #170368
    sapana
    Participant

    @sufti1323: The header video is not displayed on small mobile devices because of speed and bandwidth are usually considerations on phones. This is the default feature of WordPress and our theme works on same way. In case of Header Image it is showing perfectly in my mobile can you please check this screenshot. Can you please clear your browser cache and check it once and let me know if this works out!

    Kind Regards,
    Sapana

    in reply to: Client wants to change font to ITC Founder's Caslon Font #170367
    sapana
    Participant

    @wannabebre84: Can you please provide that font files in mail or you can share in google drive so that I can test the font in theme and provide you with additional css to add that font. I will shortly contact you by mail.

    Kind Regards,
    Sapa

    in reply to: Remove search window #170278
    sapana
    Participant

    Hello, martijn,
    I hope I was able to resolve your issue. If it’s not too much trouble, I have a quick request: could you please leave an honest review? https://wordpress.org/support/theme/catch-everest/reviews/#new-post Your review will help others know what to expect when they’re looking for the support I offer. Even a sentence or two would be hugely appreciated.Thanks, and if there’s anything else at all that I can do to help,don’t hesitate to let me know.

    Kind Regards,
    Sapana

    in reply to: Remove search window #170169
    sapana
    Participant

    @martijn: Go to=> Dashboard=> Appearance=> Customize=> Additional CSS=> add the following css code

    #search-5 {
        display: none;
    }

    Let me know if this works out!

    Kind Regards,
    Sapana

    in reply to: smart phone problem #170092
    sapana
    Participant

    @ami: Can you please send me screenshot it seems to be fine in my end can you please check this screenshot.

    Kind Regards,
    Sapana

    in reply to: Adventurous – Problem single post – previous/next #170089
    sapana
    Participant

    @wandi:Hello, wandi,
    I hope I was able to resolve your issue. If it’s not too much trouble, I have a quick request: could you please leave an honest review?
    https://wordpress.org/support/theme/adventurous/reviews/#new-post Your review will help others know what to expect when they’re looking for the support I offer. Even a sentence or two would be hugely appreciated.Thanks, and if there’s anything else at all that I can do to help,don’t hesitate to let me know.

    Kind Regards,
    Sapana

    in reply to: Remove search window #170055
    sapana
    Participant

    @martijn: Can you please post in your site url so that I can provide you with additional css to remove the search menu.

    Kind Regards,
    Sapana

Viewing 20 posts - 401 through 420 (of 1,154 total)