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  • #20156
    Tana
    Participant

    I am using Catchbox pro. I have a plugin called Simple Video Pro. The videos I put into this player do not display properly. They play halfway down in the player with the top being blank. This problem started when upgrading to Catch Box Pro. Please advise.

    #20162
    Sakin
    Keymaster

    @Tana: Can you post your URL and then I will check in the issue.

    #20163
    Tana
    Participant
    #20177
    Sakin
    Keymaster

    @Tana: Please check in your embed code. As in your video code I see the following code
    <div style="width:450px; height:338px;position:relative;overflow:hidden;">
    This actually cut your video to just 338px height because there is overflow hidden.

    #20182
    Tana
    Participant

    I don’t see that. Not sure where you found that. I did use an embed code to post the same video so there would be a working video on the post while the other issue was figured out. The simple video pro player is the first one on the page and I only post the youtube url in that.

    I tried different videos and on different posts, but they all play half way down in the simple video pro. This only happens on the site with this theme on it.

    #20202
    Tana
    Participant

    I removed the video from the previous url post given, but made a test page where you can see what is happening. http://tanaosborn.com/test.html

    #20204
    Tana
    Participant

    So that code is in the theme editor section? I cannot find the section of code you referenced. Even if I had, I wouldn’t know how to fix the problem. What now?

    #20218
    Sakin
    Keymaster

    @Tana: This looks that your plugin Simple Video Pro is conflicting with your theme responsive design. They are using Fixed layout overflow hidden design. But our theme is responsive layout. Ok I will try to look at your admin section and check if there is any fix. Otherwise, you need to contact plugin author. I will email you now.

Viewing 8 posts - 1 through 8 (of 8 total)
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