Viewing 12 posts - 1 through 12 (of 12 total)
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  • June 10, 2015 at 1:36 pm #59270
    roderick
    Member

    Hi I have Catch Responsive Pro Version: 2.0. It says 3.0 is available for update – do you have documentation pr step by step help to guide me through the update process? Thanks

    June 12, 2015 at 8:15 am #59370
    Sakin
    Keymaster

    @roderick: Update process is mentioned in Theme Instructions page at http://catchthemes.com/theme-instructions/catch-responsive-pro/#updating

    September 4, 2015 at 2:15 pm #66048
    roderick
    Member

    Hi Sakin,
    I have tried to update the theme from 2.0 to 3.3 using the Catch Updater plugin. Had the following error messages:

    Installing Theme from uploaded file: catch-responsive-pro.3.3.zip
    Unpacking the package…
    Installing the theme…
    Destination folder already exists. /httpdocs/wordpress/wp-content/themes/catch-responsive-pro/
    Theme install failed.

    Any ideas? Thanks

    September 4, 2015 at 2:42 pm #66051
    Sakin
    Keymaster

    @roderick: Are you sure you have Catch Updater Plugin active. IF not then first, you need to download plugin from http://catchthemes.com/wp-plugins/catch-updater/ and then upload in “Plugins => Add New => Uploads” then upload Catch Updater plugin and then activate it. After that you need to download Catch Responsive pro from your account at http://catchthemes.com/my-account and then upload it from “Appearance => Themes => Add New => Uploads”.

    September 4, 2015 at 2:58 pm #66052
    roderick
    Member

    Hi Sakin,
    Yes I have the updater installed and activated. I followed the steps above. The only other error message I received was after the ‘install now’, it seemed to upload OK, but then gave me this message:
    Unable to initialize WP_Filesystem. Will not proceed with the update.

    September 4, 2015 at 3:00 pm #66053
    roderick
    Member

    Site seems to be stuck in maintenance mode now too – how do I get out of this?

    September 4, 2015 at 3:02 pm #66055
    Sakin
    Keymaster

    @roderick: This is strange. As we are doing update all the time this way. Ok I will email you.

    September 4, 2015 at 3:20 pm #66059
    Sakin
    Keymaster

    @roderick: Catch Updater didn’t work as you have FTP access restriction. So, I have deactivate Catch Updater plugin and install it using FTP. See the update instruction from FTP at http://catchthemes.com/theme-instructions/catch-responsive-pro/#updating

    September 17, 2015 at 5:42 pm #67032
    jissel
    Member

    Hi..
    Hope everything is fine with you guys…
    I bought the Catch Base Pro yesterday and notice that the updates are just happening in the “appearance” but not showing as is when seen as the site user.

    Hope you can shed some light.

    Thanks

    September 17, 2015 at 6:12 pm #67036
    Sakin
    Keymaster

    @jissel: Sorry I don’t get it what you mean. Can you post in your site URL and explain please. You should have Catch Base Pro 3.1.

    September 17, 2015 at 7:04 pm #67044
    jissel
    Member

    Hi Sakin.

    It´s now working… 😀
    Anyhow, the URL is http://espiralnetwork.com.br/
    What was happening is that the updates were not showing for the users.

    Thanks,

    Have a lovely day

    September 17, 2015 at 10:24 pm #67057
    Sakin
    Keymaster

    @jissel: It must be cache issue. So, when you make changes you need to go to Wp Super Cache Settings and clear your cache.

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