[maviedecoeliaque]

Hello everyone,

I have a problem with my website and I can not find a solution on wordpress forums that’s why I’m writing here in the hope that someone knows a solution.

My website https://maviedecoeliaque.fr isn’t accessible since this morning from mobiles (Android for sure but Iphone seems to work). From google it’s accessible to some and not for others mobiles. From the facebook application also and Instagram’s too. In this mobile phones the message appears: “the security certificate presents problems”. From computers everything works.

I called my host who told me that he didn’t find any problem on my site or on my SSL security certificate. I have not changed anything on my site since last night so I don’t understand.

I am sorry for writing about this problem on this forum, I know that it’s maybe not a theme problem but I am lost and I don’t know a lot of things about computers and websites. Sorry for my English too.

Thanks for your help or to give me some leads to fix this problem.

Best regards.

Mathilde

[Pratik]

Hi @Mathilde,

I checked your site on android phone and iphone and it seems to be working fine. Can you try on a different device?

Regards,
Pratik

[maviedecoeliaque]

Hi Pratik,

thank you so much for you help, I tried on my phone and on my boyfriend’s phone. I can’t try with any other phone because I haven’t other phone.

This morning there was an update on my phone, I deleted and downloaded each app again but the problem isn’t fix.

My boyfriend’s phone hasn’t been updated and he can’t access my website by any link ( google facebook or direct) because of this security problem.

We aren’t in the same place and we only have this problem with my site,

Regards,
Mathilde

[Pratik]

Hi @madiedecoeliaque,

I checked again and its working. Maybe its an ISP error. I cannot say for certain.

Regards,
Pratik

[maviedecoeliaque]

Hi @Pratik,

Thanks for you help,
I realized that Android launched an update Monday morning. So I looked for an answer from that side. I downlauded Android System Webview which fixed the problem on my phone. The one of my boyfriend being too old it is impossible for me to download this application and to fix the problem. Do you think the problem came from an incompatibility between the update of Android and my site? Thank you for everything !

Best Regards
Mathilde

[Pratik]

Hi @maviedecielia,

Maybe that is the case. I have not stumbled upon this kind of issue previously, 🙁 so I am not 100% sure.

Regards,
Pratik

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