[Josef]

Hi again,

I am still running rt-erfurt.net. Right now, I am experiencing the following problem.

I go to “Appearance” —> “Customize” —> “Theme Option” —> “Promotion Headline”. There, I am trying to change a headline. I am hitting “Save and Publish”. I did it 100 times, no problem. But now, since the last update to 3.7. it doesn’t safe anything anymore. It just doesn’t publish the changes.

Please advise. (If you need my login, let me know.)

Josef

[Mahesh]

@josefkuhnt:
Hi Josef, I checked for the issue in our server and all worked just fine. Are you any plugins? If yes, please try disabling it and check if it resolves the issue. Let me know if the problem persist, we’ll contact you through email.

Regards,
Mahesh

[Josef]

Thanks. I can’t make it work. Let me send you my login.

Best
Josef

[Mahesh]

@hosefkuhnt: I checked you site and Custom CSS Manager plugin was causing the issue. I deactivated the plugin and try to save the Settings (Promotion Headline) in Customizer and it worked just fine. For now I have re-activated the plugin so your site will be as it is. Please disable that plugin and try for yourself.

Regards,
Mahesh

[Josef]

Thanks. I got it working. However, I am not too happy about the incompatibility with plugins (the third case now). Why is this happening?

[Mahesh]

@josefkuhnt: May be some bug with the plugin itself. Whenever the plugin is activated it gives 500 error. Please contact the plugin support.

Regards,
Mahesh

[Author]

Posts