Viewing 4 posts - 1 through 4 (of 4 total)
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  • #340628

    Hi Team,

    We accidentally added and purchased two premium subscriptions instead of one. could you please help us cancel and refund the extra charge?

    We only need one premium plan and would really appreciate your help resolving this.

    Thank you for your support!

    Thanks and Regards,
    Bharat Khetia

    #340631
    Sakin
    Keymaster

    Hi Bharat,

    Thanks for purchasing the theme. I have processed the refund for the extra subscription.

    Regards,
    Sakin

    #340712

    I am writing to request a refund for a duplicate premium purchase that was made on my account. Due to an oversight, I accidentally completed the payment process twice, resulting in two charges for the same premium service. I kindly ask you to review the transaction history and process a refund for the duplicate payment at your earliest convenience.

    I have attached the relevant payment receipts and transaction details to support my request. The premium service has only been used once, and I trust that your team will be able to verify the duplicate charge. I appreciate your prompt attention to this matter and look forward to a swift resolution.

    Regards,
    Blakely Wyatt

    #340716
    Sakin
    Keymaster

    Hello Blakely,

    Thanks for purchasing the theme. Sorry, I couldn’t find your order. Please contact us at https://catchthemes.com/contact-us/.

    Regards,
    Sakin

Viewing 4 posts - 1 through 4 (of 4 total)
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