[Derek Batty]

Hi Catch Themes Support

I am experiencing the same problem as before after obtaining a “Fix” or solution from you guys?

I havent changed any coding or setting, so wondering if you might be able to assist again.

My site page is https://theancientpathways.com/

The line of code supplied originally was .wp-block-image { clear: both; }

This seemed to fix the problem, although now same problem has returned. The formatting problem is occurring where pictures and text is mis-aligning to the entry above it.

I want the photos to sit above each other with the text right hand justified to the picture.

Rather what is happening is the picture sits centre or sometimes left hand justified, which skews all the text and also encroaches on the entry (picture and text) above it.

Can you please assist at your earliest convenience.

Many thanks

Derek

[Derek Batty]

I also wanted the ability to add a space or more between entries. So the pictures are not sitting on top of each other and touching.

Thanks

[Skandha]

@dbatty: Hello Derek,
You seem to be using a very old version of the theme. Can you please update the theme to the latest version and let me know if the issue persists?

Let me know if the issue persists.
Kind Regards,
Skandha

[Derek Batty]

Hi Skandha

Thanks for your reply.

This was one problem that was never resolved by Catch Themes. I have had Responsive Pro for 2 years and it has never been able to be updated. I raised this issue with Catch Themes although it was never resolved.

Can you please assist me with updating as every time I have tried to update it sends me the following error message:

“An error occurred while updating Catch Responsive Pro: Update package not available”.

Appreciate your assistance in getting Catch Themes up to date to resolve both issues

Thanks and regards

Derek

[Skandha]

@dbatty: Hello Derek,
To update pro theme you’ll need to first download the theme from your https://catchthemes.com/my-account/ page. Then install Catch Web Tools plugin and activate Catch Updater Module. https://wordpress.org/plugins/catch-web-tools/
Please check the tutorial video in the link below:
https://www.youtube.com/watch?v=W95SuabDZi8
For more, check out theme instructions at https://catchthemes.com/theme-instructions/catch-responsive-pro/#updating

Let me know if this helps you out!

Kind Regards,
Skandha

[Derek Batty]

Also, if you could let me know when updating, could it change the way the web site has been laid out?

I dont want any surprises or changes being automatically made to the look and layout of the web site as a result of updating versions.

Can you please advise on the safest and surest way of avoiding this when finally I can proceed to update?

Thanks again

Kind regards

Derek

[Skandha]

@dbatty: To be on the safe side I suggest you to back up your theme before update. For that you can use Catch Web Tools plugin. Install and Activate the plugin. Download the theme from your https://catchthemes.com/my-account/ page.
Now,
Go to => Dashboard => Catch Web Tools => Activate Catch Updater Module => Upload Plugin => Browse and select the .zip file you downloaded => Click on More Options and Create Backup as Yes and finally click Install Now.

This will update the theme and also create a back up of the theme file in the Media Tab on your Dashboard.

Let me know if this works out!
Kind Regards,
Skandha

[Derek Batty]

Hi Skandha

Thanks, although as you would know, updates are only available for 1 year after purchase.

So, when I click on downloads and it says “No downloads available yet”.

I already have Catch Web Tools installed and have done for some time. Although any updates were never installed into this version.

Can you advise a way to fix my problem?

The code I sent you that was supplied from Catch Themes only a week ago worked, although is no longer working and I haven’t changed anything only to add more content to the same page that the code fixed last week.

Appreciate any further advice on fixing this problem.

Thanks

Derek

[Skandha]

@dbatty: Hello Derek,
Yes updates are only available for 1 year after purchase, after that you will need to renew your theme subscription.

I could try looking at the problem if you provide you WP admin credentials. I will contact you shortly by email.

Kind Regards,
Skandha

[Derek Batty]

Hi Skanhda

Yes please, if you can help I am happy to provide WP Admin credentials.

Will I provide them to you once you email me?

Will I send them to you via reply email? Or do you want me to send them to you through this support page? Possibly a bit unsecure to do that?

Thanks

Derek

[Skandha]

@dbatty: I will contact you shortly by email.

Kind Regards,
Skandha

[Derek Batty]

Thanks Skandha!

Look forward to hearing from you and receiving support

Kind regards

Derek

[Derek Batty]

By the way.

Can you confirm what the WP admin credentials would consist of?

The URL is http://theancientpathways.com/

Do you also require the Password?

Or anything else?

Thanks again Skandha

Derek

[Skandha]

@dbatty: Yes, I would require the username and password which you use to login to your admin dashboard.

Kind Regards,
Skandha

[Derek Batty]

Hi Skandha

Can you please confirm that you have received my details as requested above?

Appreciate your response at your earliest convenience

Thanks again Skandha

Derek

[Derek Batty]

Hi Skandha

I am wondering what is happening as you said you would get back to me?

Can you please help as this is taking quite a while to find a solution?

Thanks and look forward to hearing back soon

Derek

[Skandha]

@dbatty: Hello Derek, I was not able to login to your site. I have replied to your mail.

Kind Regards,
Skandha

[Derek Batty]

Hi Skandha

I have sent you the username via reply to your email

Please let me know

Thanks

Derek

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