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  • August 22, 2017 at 5:35 am #120840
    lizhenkenius
    Participant

    Hello! I’m having issues with image thumbnails. When I send links to my website via facebook, text, etc. there is no image present. I tried the plugin Facebook Thumbnail Fixer, and I tried inserting the META tag into the code. Both unsuccessful. Please help!

    website: elephantstep.com

    August 22, 2017 at 7:35 am #120885
    tikaram
    Participant

    @lizhenkenius: I checked your website and it looks fine from my end. Maybe you have some other issues at your end.
    Screenshot: https://prnt.sc/gbl66r

    Let me know if you need further assistance.

    Regards,
    Tikaram

    August 22, 2017 at 10:20 am #120912
    lizhenkenius
    Participant

    @tikaram that is showing up now! But what about the thumbnail for the homepage? That one is still not working for me.

    August 23, 2017 at 7:38 am #120941
    tikaram
    Participant

    @lizhenkenius: Please download and activate Catch Web Tools Plugin
    Click on Open Graph.
    First Enable Open Graph Module then
    Under Default settings upload a default image and save changes.
    Let me know if this resolves your issue.

    Regards,
    Tikaram

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