[Moilaure1]

No personalized access to the theme pro. I can’t do anything, I hope that Catch Themes will quickly upgrade the theme to correct this error.

[Skandha]

@moilaure1: Can you please elaborate what issue you are having??

Kind Regards,
Skandha

[Moilaure1]

Hello,
When I want to personalized the active theme I have no options. It’s white with only my name.
So I find a way to do, it is to change the theme. I go back to the free theme, and I click on preview on line, and so I have access. And I can publish.
It is boring to do every time I want to change options in my theme, and it’s not a easy way but it works.

Before downloading the last WP update, it was working perfectly. Maybe other people have the same problem. I suppose that it will be correct with a update of the theme.

Sorry for my english, I’m french. But I do my best ! 🙂
Have a nice day !

[kevins llc]

i have the same problem

[Skandha]

@moilaure1: Please try disabling all the plugins and check if this resolves the issue. Also check if the customizer works with a default wordpress theme.

Let me know if the issue persists.
Kind Regards,
Skandha

[Skandha]

@kevins-llc: I have replied to you in the separate issue you posted in the forum.

Kind Regards,
Skandha

[Moilaure1]

Hello, thank you for your answer. It doesn’t work either. Have a good day.

[Skandha]

@moilaure1: I will contact you shortly by email.

Kind Regards,
Skandha

[Moilaure1]

Hello. It doesn’t work either with the new version of Fotographie Pro…

[Skandha]

@moilaure1: Sorry for the late reply. I have sent you an email. Please provide me your site URL and admin credentials so that I can look into the issue.

Kind Regards,
Skandha

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