[weightfilms]

Hello,

I’ve recently updated to Bold Photography 1.2, however, I am using my existing child theme which was based on the previous version. This was automatically updated so I didn’t get a chance to catch it before the update, but it’s caused a major problem.

As far as I can see the site works just fine in all aspects, apart from one key issue. The menu is now not showing as a nav bar, it’s showing as the mobile version on desktop. It’s nothing to do with my screen size – I’m running full screen on a 5K iMac, in addition, the menu doesn’t work. You just click and nothing happens. What’s even weirder is that when I’m logged into WordPress as admin, the site looks and works fine.

This is how it looks for me, all fine and dandy
This is how users are seeing it, cross-platform

The web address is:

So far I’ve tried the following to no avail:

• Clearing cache on Autoptimise & WPFastest
• Updating all plugins, themes and wordpress version

Anyone on here able to offer some support? I don’t think it’s a wordpress issue.

Any support much appreciated!

[Skandha]

@weightfilms: Hello there,
Yours site seems to be on under construction mode. Can you please make your site accessible so that I can look into the issue?

Kind Regards,
Skandha

[weightfilms]

I’m sorry I forgot I’d put it into UC Mode. I have changed it now.

[Skandha]

@weightfilms: Hello there,
This maybe due to one of the plugins you are using. Can you please try deactivating all your plugins and check if the issue is resolved?

Let me know if the issue persists!
Kind Regards,
Skandha

[weightfilms]

Update.

I finally resolved it there was a conflict with the following three plugins I also had installed:
Async JavaScript
Autoptimize
WP Fastest Cache

I tried deactivating and reactivating them in different sequences but to no avail. I’m sure I’ll be able to do some further digging at some point, but looks like it wasn’t a problem with the theme per se.

Thanks for your help though.

[Skandha]

@weightfilms: Hello there, I hope I was able to resolve your issue. If it’s not too much trouble, I have a quick request: could you please leave an honest review?
https://wordpress.org/support/theme/bold-photography/reviews/#new-post
Your review will help others know what to expect when they’re looking for the support I offer. Even a sentence or two would be hugely
appreciated. Thanks, and if there’s anything else at all that I can do to help, don’t hesitate to let me know. Have a good day! 🙂

Kind Regards,
Skandha

[Author]

Posts