Hello Sujeet, Thank you for the instruction. I have done that and we’ve tried to upload the new version (4.1). Here is what my webhoster has said, please let me know if you can do what he suggests, or what our next step should be. Thank you!
I was able to get into catch themes yesterday and download the new version of the theme.
This is to go from version 2.3 to version 4.1.
I made a backup first and then tried the normal method of upgrading.
It was a failure because half the customization was missing and a lot of default stuff was missing.
I restored the site and then tried manually uploading the new theme to a new theme folder.
When I switched over to the new version I got the same site missing a lot of information.
Maybe you can contact them and find out if they can perform the upgrade for you without losing any website data.
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This reply was modified 2 weeks, 4 days ago by
Cindy.