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Viewing 7 posts - 1 through 7 (of 7 total)
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  • December 5, 2023 at 1:07 pm #330672
    davidlevine
    Member

    Hi when in tablet mode the web version all looks ok but on an actual tablet everything overlaps

    December 5, 2023 at 1:08 pm #330683
    Sakin
    Keymaster

    Hi David,

    Can you post your site URL and then I can check it on iPad for issues?

    Regards,
    Sakin

    December 5, 2023 at 1:41 pm #330684
    davidlevine
    Member

    https://darblaystreet.com

    December 6, 2023 at 12:30 pm #330697
    davidlevine
    Member

    I purchased the pro licence hoping that would fix it but that theme doesn’t over write the basic one and I can’t rebuild what I’ve done now the site is live! Unless there is a way of doing that without having to rebuild the whole thing.. ?

    December 7, 2023 at 9:53 pm #330715
    Sakin
    Keymaster

    Hi David,

    We need to check in detail about this issue. Also, we do have Pro theme installation support.

    Regards,
    Sakin

    December 8, 2023 at 5:05 am #330724
    davidlevine
    Member

    Hi Sakin,

    I gathered that, this is very slow support our site is live an it looks like amateur hour web design on an iPad. why do I have to open anther ticket about the same issue..

     

    Where is pro support? It seems I have to pay on top of buying a pro plugin?

    December 9, 2023 at 11:28 am #330748
    Sakin
    Keymaster

    Hi David,

    As mentioned in the email, there is an issue with the aspect ratio in the image settings. So, open your site Editor and change the Aspect ratio for the image. Please check this screenshot https://cldup.com/GndDel88ln.jpg

    Regards,
    Sakin

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Viewing 7 posts - 1 through 7 (of 7 total)
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