[southwest.di]

I’ve been using Clean Journal for my non-profit site without any issues for several months. Been thinking about asking our Treasurer to consider upgrading us to Pro.

But now, 2 days ago (June 5, 2016), the bulk of our images have inexplicably vanished, and the Featured Slider is only recognizing 1 image (sporadically and only on desktop browsers). The site logo at the top left is the only image that is loading, and that’s only after I deleted it and reuploaded it to the Media Library, but for pretty much everything else, that didn’t work.

None of the settings with/in the theme customization were changed. All the images are in place and linked correctly as featured images. The featured slider is still enabled, etc. I made no changes to the theme at all before this happened. I double-checked everything afterwards and couldn’t find any reasons for this issue.

I *did* update 2 plugins (Akismet & TinyMCE) recently. But I’ve already tried deactivating both of them to see if either of their updates caused the issue, and the problem continues with them inactive.

I have seen several people on various sites stating issues with the newest version of WP having missing images with various themes, so am tentatively wondering if that could be part of the problem? That the newest WP is incompatible with the Clean Journal theme for some reason?

Overall, the theme is working – all my menus are in place, all the pages load . . but only 1 of the 4 featured images load for the slider, and many pages are displaying text in place of the images now. All of the 4 featured pages *do* have their correct featured image set. Without the slider, the first page of our website isn’t nearly as appealing/eye catching.

Several images showed as broken in the Media Library, so I removed and reuploaded, and then redid all the featured images on the pages they went with, and still nothing.

Would love to figure this out. Clean Journal is by far the best theme I’ve used for our site so far, and would like to keep using it, if I can get our images back again!

I’m seeing these problems in FireFox and Chrome, both of which are up-to-date. That is on a desktop PC running Windows 7. On my iPad mini, which is also up-to-date, no images, including the lone 1 mentioned above in the featured slider, are loading at all. That is with Chrome & Safari.

Have also tried cleared cache, cookies, and offline website data. Do not have a caching plugin on the site.

Site: http://www.southwestdi.org

Any ideas?

Thank you!

[Mahesh]

@southwest-di: Seems like a strange issue. Are you still changing the setting and figuring out? I was checking your site and now the image are back. I don’t know how but your all you image src is preceding with http://i0.wp.com/ for some reason. May be from some plugins I guess.
Let me know further.

Regards,
Mahesh

[southwest.di]

Hi, TY for your reply!

No after I posted, I stopped working on my site since I was so frustrated. I was still only seeing 2 images as of just 30 minutes ago.

I think the image src with wp was because I was using a Jetpack plugin feature that loaded the images through the WP content delivery network to save bandwidth and load the site faster. Nothing had been changed in that regard, but once I saw your reply, I thought maybe there was a glitch there, so I disabled that feature. After a few minutes of having it deactivated, all of the images came back.

I don’t know what caused this. Jetpack hasn’t had an update for sometime now, and it was working fine until June 5th. Very weird!

Any idea if it could be a new conflict with the theme or a mix of that plus a problem with the newest WordPress? The downside of turning the WP content delivery network off is now when I try to share the pages on FB, most of them won’t load the page featured image.

Definitely don’t want to change the theme though!

[Mahesh]

@southwest-di: Did you updated the WordPress version recently? Sometimes, update may cause the issue even without plugin updates. But when I checked your site yesterday, at first I didn’t see any image in your site and after a while, refreshing page and navigating through pages back and forth, the images reappeared (logo and slider). Which seemed to work fine.
I checked you site, and now the urls are normal and site seems to be working fine.
I recommend you to contact jetpack for the issue.

Regards,
Mahesh

[southwest.di]

Yes, WordPress updated 3 days prior to there being any problems. JetPack was last updated prior to WordPress updating. Everything worked fine for 3 days and then quit.

Thank you for your reply. 🙂

[Author]

Posts