[katejonesdesign]

Hi,

I use Catch Fullscreen (free), and Catch gallery.

I have a page of images, which used to enlarge once clicked on and then they could be scrolled through like a carousel. This feature no longer works. I’m hoping someone can guide me through fixing it up.

Thank you!

Kate

[Skandha]

@katejonesdesigngmail-com: Hello Kate,

Can you please post in your site URL and let me know which gallery you are referring to so that I can look into the issue?

Kind Regards,
Skandha

[Skandha]

@katejonesdesigngmail-com: Hello Kate,

I didn’t get the URL of your site in your previous reply. Can you please try posting the URL again?

Kind Regards,
Skandha

[katejonesdesign]

Hi @skandha,

my site is http://www.katejonesdesign.com.au

I use the gallery alot, but the main ones are:

https://katejonesdesign.com.au/logo-design/

https://katejonesdesign.com.au/photography/

Thanks so much for your help.

Kate

[Skandha]

@katejonesdesigngmail-com: Hello Kate,

Please ,
Go to => Dashboard => Catch Gallery => Make sure you have checked the option Enable Carousel and Save Changes.

Let me know if you have enabled carousel and you are still having this issue.
Kind Regards,
Skandha

[katejonesdesign]

@Skandha

Thanks, I didn’t have the Enable Carousel option enabled. I now have.

It now seems to try to load the carousel, but no image appears.

Thanks, Kate

[Skandha]

@katejonesdesigngmail-com: Hello Kate,

Can you try deactivating Jetpack’s Lazy Images module.

Go to => Dashboard => Jetpack => Modules => Lazy Images => Deactivate

Let me know if the images in the carousel still does not show up.
Kind Regards,
Skandha

[katejonesdesign]

@skandha

I didn’t have a ‘modules’ tab, I have the choice of Security / Performance / Writing / Sharing / Discussion / Traffic

Under Performance there is: Enable Lazy Loading for images, but it wasn’t activated.

The carousel is still not showing up.

 

Thanks, Kate

[Skandha]

@katejonesdesigngmail-com: Hello Kate,

Can you please try deactivating all the plugins except Catch Gallery and let me know if the carousel works?

Let me know if the issue persists.
Kind Regards,
Skandha

[katejonesdesign]

@skandha

All the plugins?  Do you mean all the Catch plugins?

[Skandha]

@katejonesdesigngmail-com: Hello Kate,

Please deactivate all the plugins that you have activated except Catch Gallery just to check if the carousel not working is a result of a plugin conflict.

Let me know if the issue persists.
Kind Regards,
Skandha

[katejonesdesign]

@skandha

That seems to have worked!

I have no reactivated only the plugins I require and it all seems ok.

Thanks so much for your help!

Kate

[Skandha]

@katejonesdesigngmail-com: Hello Kate, I hope I was able to resolve your issue. If it’s not too much trouble, I have a quick request: could you please leave an honest review?
https://wordpress.org/support/plugin/catch-gallery/reviews/#new-post
Your review will help others know what to expect when they’re looking for the support I offer. Even a sentence or two would be hugely appreciated. Thanks, and if there’s anything else at all that I can do to help, don’t hesitate to let me know. Have a good day! 🙂

Kind Regards,
Skandha

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