Viewing 4 posts - 1 through 4 (of 4 total)
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    Posts
  • February 27, 2018 at 12:27 am #132432
    Feltfanatic
    Participant

    Up until recently my site has been working fine, I did update my Catch Everest Pro earlier this year.

    Now I get a HTTP 500 error if I try to use the customise function, however I can access the theme function option.

    After looking through support queries, I have deinstalled all the plugins, and also saved permalinks neither of these actions has helped.

    site is http://www.peterday.com.au

    Many thanks

    Sandie

    February 27, 2018 at 3:13 am #132440
    Skandha
    Participant

    @feltfanatic: Please try removing the theme files completely and upload again. The files might be corrupted while transferring. Let me know if the problem still persist.

    Regards,
    Skandha

    February 27, 2018 at 6:15 pm #132500
    Feltfanatic
    Participant

    @Skandha I removed Catch Everest Pro, then uploaded again. When I go to customise, now I am getting a blank page.

    When I deleted Catch Everest Pro, I installed Catch Everest and this appears to be working fine and I am able to customise.

    Thanks
    Sandie

    February 28, 2018 at 3:00 am #132520
    Skandha
    Participant

    @feltfanatic: Please contact your web hosting server and ask them to increase the memory limit to a higher value.The Pro version of the theme requires higher amount of memory since there are more features available in the Pro version of the theme. Let me know if the issue persists.

    Regards,
    Skandha

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Viewing 4 posts - 1 through 4 (of 4 total)
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