[Josh]

Hello:

Thanks for a great theme and great support. For a few months I have had an issue with the Homepage Featured Content not displaying properly on iPad2 using the Safari web browser (not sure if these issues exist on other devices with similar dimensions). First, under “Theme Options > Homepage Settings > Homepage Featured Content Options” I have “Number of Featured Content” and “Featured Content Layout” set to “4” and “4 Columns” respectively. With these settings I am experiencing the following issues on the iPad2:

1) There is no spacing between the “Homepage Headline” and the “Homepage Featured Content” (Note: This issue does not appear when I check the demo site, but that has only a three column layout for the Homepage Featured Content). I can and have fixed this issue by adding some custom CSS, but I removed that CSS pending a response to this thread.

2) Intermittently/sporadically the “Homepage Featured Content” will line up in one column straight down the left margin. This occurs randomly when the page is first loaded, when the page is refreshed, and when the screen rotates from landscape to portrait and vice versa (Note: a similar issue happens on the demo site even with the three column layout). It doesn’t happen all the time, but it happens with enough frequency to be frustrating. You may have to clear the browser cache, navigate to the page, rotate the view, and/or refresh the page a few times before you experience the problem. I only noticed this problem after updating to iOS 8 (it may have occurred earlier, not sure).

My site is not live yet, but if you send me an email I will send you login credentials so you can take a look. Thanks for responding when convenient.

[Josh]

Please ignore issue # 1, that comes from other custom CSS I added changing the margin for #main container

[Sakin]

@jmott310: Yes, I have replied you in email and you can send me the access so that I can check your site.

[Josh]

Hello Sakin,

I just sent you credentials. Thanks in advance!

[Josh]

any luck? Thanks again.

[Sakin]

@Josh: I am confused with your issue. Site looks fine to me. Yes, the Homepage Featured Content on mobile devices will be in 1 content in 1 row. This is responsive design and you don’t like that you can disable that from “Appearance => Theme Options => Responsive Design” then you will get same view as in your desktop.

[Josh]

Sakin:

It usually does act normally, but every now and then the Homepage Featured Content lines in a single column vertically down the left margin on my iPad2 (usually this happens after the browser is refreshed). It leaves a huge amount of white space to the content’s right. I know at a certain break point the Homepage Featured Content lines up in one column for cell phones, but that’s not what I’m referring to. In “landscape” orientation on the iPad2 the four Homepage Featured Content items should line in one horizontal row – in “portrait” orientation they appear as a grid of four (both are usually what happens and appear to be normal for the responsive design based upon the different break points). However, when the problem arises all of the Homepage Featured Content aligns in a vertical column at the left edge. Not sure what it maybe??? I just checked your live preview site and the error is also occurring their (even with the 3 Homepage Featured Content setup). You have to refresh and rotate between “portrait” and “landscape” and continue to refresh and rotate and the issue will appear, but sometimes (not often) it does it on the first load. I don’t know if it’s a theme issue or a browser issue??? Thanks for looking into it, and thanks as always for great themes and excellent support!

[Josh]

It’s a little difficult to describe so I took a screenshot of the demo site and emailed it to you. Thanks again!

[Sakin]

@Josh: Ok I will check in details.

[Sakin]

@Josh: When I reply your email. It failed can you check in. Is there any alternate email.

[Josh]

Thanks Sakin. I sent an email with some alternates. If that doesn’t work I’ll post an alternate here.

Josh

[Sakin]

@Josh: Ok I have replied in all the email you have send me.

[Josh]

Thanks for continuing to provide great support!

[Sakin]

@Josh: Thanks for your appreciation 🙂

[Author]

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