[EirikurVa]

http://www.mvsarpsborg.com have got two header images after upgrading to 4.6.2.
Can you help me? Don’t know what to do.

[Mahesh]

@eirikurva: Before WordPress 4.5, Catch Box Pro was using WordPress’s Custom Header as logo and since WordPress 4.5 provides Custom Logo, we have modified the code to support the WordPress Core support and then add Header Image feature which uses WordPress Custom Header. And since you’ve put images in both logo and custom header, two images are shown in you site. Please remove one of the image (Custom Logo or Custom Header). Go to :
1. For Custom Logo: Dashboard=> Appearance=> Customize=> Site identity and remove Logo
2. For Custom Header: Dashboard=> Appearance=> Customize=> Header Image and Hide Image

Hope you understand. Let me know if any problem occurs.

Regards,
Mahesh

[EirikurVa]

Thank you, but I have problems when i enter Dashboard=> Appearance=> Customize.
Neither Site identety or Header Image appears. It says that customize is loading and nothing happens.
I tried IE, Chrome and Edge With the same result.

Regards Eirikur

[Mahesh]

@eirikurva: Please try deactivating your plugins one by one and check if the issue resolves.
Let me know if any problem.

Regards,
Mahesh

[EirikurVa]

That did not help. Can I put back 4.6?

[EirikurVa]

I reinstalled 4.6. It worked. Also With all plugins activated.

Mvh.

Eirikur

[EirikurVa]

It must be something wrong in Your Version 4.6 and 4.6.2. It’s not possible to customize the theme at all.

Regards

Eirikur

[business901]

4.6.2 I have same problems as above with double headers and also have lost my customizer section. I went back to 4.6 and have a single header but still do not have a customizer sidebar. Have only checked in chrome.

[Mahesh]

@eirikurva and @business901: Please fill up this form with your issue and details and we will check the in your server.
https://catchthemes.com/blog/customizer-not-working-wordpress-update/

Regards,
Mahesh

[st]

Hi,

Same issue here and awaiting fix

Kind Regards

[Mahesh]

@st: Please fill up this form with your issue and details and we will check the in your server.
https://catchthemes.com/blog/customizer-not-working-wordpress-update/

Regards,
Mahesh

[st]

It’s still broken with the new release 4.6.3

[Edward]

Installing 4.6.2 showed the same problem. So I went back to 4.6.
I just installed 4.6.3 and used your suggesting to delete “custom logo” in site identity. Didn’t work.

Now, when I reinstalled 4.6, I could NOT go back to what I had before–a slide show of small photos in the logo, above the text. I can’t now find a way to do this with the image either above or below the logo text.

4.6.2 and 4.6.3 broke what worked fine before. I am not pleased.

Ed

[Edward]

Installing 4.6.2 showed the same problem. So I went back to 4.6.
I just installed 4.6.3 and used your suggesting to delete “custom logo” in site identity. Didn’t work.

Now, when I reinstalled 4.6, I could NOT go back to what I had before–a slide show of small photos in the logo, above the text. I can’t now find a way to do this with the image either above or below the logo text.

4.6.2 and 4.6.3 broke what worked fine before. I am not pleased.

Ed

[Mahesh]

@st: Have you filled up the form above? If not please do it and let me know when you’ve submitted the form and our team will check the issue.
https://catchthemes.com/blog/customizer-not-working-wordpress-update/

@ejzohn: Please fill up this form in the link below with your issue and details and let me know when you’ve submitted the form and our team will check the issue.
https://catchthemes.com/blog/customizer-not-working-wordpress-update/

Regards,
Mahesh

[EirikurVa]

I have filled in the form and submitted it.

[Sakin]

@eirikurva: I have received your email. Please check my reply.

[Sakin]

@ejzohn: Hello Ed, I have received your email. Please check my reply.

[Edward]

Sakin,
Where is your reply?
Ed

[Sakin]

@ejzohn: In your email.

[Author]

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