[Deborah]

I have been using the Catch Evolution Pro theme for about a year, and suddenly after one of the latest updates of WordPress the lightbox portion of the photo gallery is no longer working. I have switched back to the standard Twenty Sixteen theme and it works fine. I have also turned off all of the installed plugins while using the Evolution Pro theme and it stops working. So this leads me to believe that the problem is with the theme. When I click on an image thumbnail, the image opens at full size in a new window, rather than in the lightbox. I am using Gallery by BestWebSoft as the gallery plugin.

Can anyone help me fix this problem?

[Mahesh]

@debswebs: I tested the plugin with Catch Evolution Pro theme on our server and it seem to be working fine. The light-box is working all well. Let me know further.

Regards,
Mahesh

[Deborah]

When we first created the site, there were some issues with the plugin and theme not working well together. Someone, I can’t remember if it was the theme developer or the plugin developer sent me a couple of files to place in my child theme folder. I’m not sure if they need to be updated or something…they are for gallery-single-template.php and gallery-template.php.
Here is the link to my site so that you can see what is happening.
http://bayoucityflyersrc.com/gallery/dsma-powered-rc-area/
The issues that we originally had were with the sidebar being displayed on the gallery pages. If I told it I wanted the sidebar it put it in the correct place, but if I told it I did not want the sidebar it put it at the bottom of the page. I’m pretty sure we decided that it was an issue with the theme, because I have used that plugin on several sites and never had an issue with it. I do not want to use any sidebars on the gallery pages.

[Mahesh]

@debswebs: Does the issue persist on Parent them too? Please check with parent theme. I checked the mentioned url and there is an script error in the page.

TypeError: $(...).fancybox is not a function
	
$("a[rel=gallery_fancybox]").fancybox({

Regards,
Mahesh

[Deborah]

Hi Mahesh,

I activated the parent theme and the lightbox still does not work. I currently have the site set to the parent theme so that you can check what the problem might be. Please let me know what you can figure out. Here’s the link: http://bayoucityflyersrc.com/gallery/dsma-powered-rc-area/

[Deborah]

Hi Mahesh,
I activated the parent theme and the lightbox still does not work. When the parent theme is activated the sidebar (which I do not want at all) displays beneath the photo gallery and the lightbox does not work. See the following link: http://bayoucityflyersrc.com/gallery/dsma-powered-rc-area/. I have left the parent theme activated so you can see the problem.

[Mahesh]

@debswebs: Do you have other plugins too? If so try deactivating thme and check if it resolves the issue. And how is the primary sidebar moved below content. I checked the HTML the Secondary div (Sidebar) is inside the Primary (main content). This should not be. Have you customized the theme? Let me know further.

Regards,
Mahesh

[Deborah]

Hi Mahesh,

I have tried activating the twenty sixteen theme with all plugins activated and the lightbox works fine. Then when I activate the parent theme with all plugins except for the gallery deactivated, the light box does not work. That’s how I figured out that the issue must somehow be with the theme. I don’t recall making any changes to the theme files. Immediately after installing the parent theme, I made a child theme and I have been working in the child theme ever since. We have had the issue with the sidebar displaying at the bottom of the page since the very beginning using this theme, but the lightbox had been working until now. Do you have a fresh install of the parent theme that I could try to see if there might be an issue with the parent theme files? I tried to install an update, but I could not find one available.

[Mahesh]

@debswebs: I installed the plugin yet again, the lightbox is working just fine. You can download the theme from https://catchthemes.com/my-account page. Then install a fresh copy.
And about the sidebar issue, do you have this issue on the parent theme too? Please let me know further.

Regards,
Mahesh

[Deborah]

Hi Mahesh,

I have tried to download a fresh version of the theme, but when I go to my account, there are no downloads available. The parent theme is currently installed and neither the lightbox nor the sidebar are working correctly. Please check the link to see the issue.
http://bayoucityflyersrc.com/gallery/dsma-powered-rc-area/

[Mahesh]

@debswebs: You are currently using version 3.1. The latest version available is 3.3. Please contact our sales team, if you have subscription validity, you’ll get the updated theme.
https://catchthemes.com/contact-us/
I checked your site, somehow the HTML is not quite structured. Please contact the sales team and you’ll get the theme file, then try with a fresh install. Hope this solves your issue. Let me know if any problem.

Regards,
Mahesh

[Deborah]

Hi Mahesh,

So you’re telling me that I need to spend $44 to purchase the new version of the theme with no guarantee that it is going to solve the issue? That does not seem like good customer service. I am not going to spend that money with no guarantee that it will work. Sorry…but the original theme did not work correctly from the very beginning, so I don’t have any confidence that the new theme will work either.

[Mahesh]

@debswebs: Sorry, we didn’t mean to let you down. I guarantee you that, you will get what you paid for. We’ll contact you through email shortly.

Regards,
Mahesh

[Mahesh]

@debswebs: I have installed the latest version of the theme and now the lightbox is working fine. I also have created a Gallery Test Post to check if the sidebar is working or not and its working fine.
Hope this solves the issue.

Regards,
Mahesh

[Mahesh]

@debswebs: Go to Dashboard=> Appearance=> Customize=> Theme Options=> Custom CSS box and add the following CSS:

.gllr_catch-evolution-pro #secondary {
    display: none;
}
.gllr_catch-evolution-pro #primary{
    width: 100%;
}

Regards,
Mahesh

[Mahesh]

@debswebs: Please use the following CSS instead:

.single-gallery.gllr_catch-evolution-pro #secondary {
    display: none;
}
.single-gallery.gllr_catch-evolution-pro #primary{
    width: 100%;
}

Regards,
Mahesh

[Deborah]

Thank you Mahesh,

This last bit of CSS code seems to have worked to remove the sidebar on the single gallery pages and the lightbox is working correctly. I appreciate your help getting these items resolved. I will renew my subscription for the next year now that the theme is working correctly.

Debbie

[Mahesh]

@debswebs: Thank you for your appreciation. Glad to know everything is working now. Have a nice day!

Regards,
Mahesh

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