[Chris]

Dear Support

I have a problem with ARVE plugin for videos playing on my website https://www.samuiluxuryboat.com (so I have had to rollback the plugin to version 8)

I have a copy of the website at https://www.phuketluxuryboat.com (this is running the latest version of the ARVE plugin and videos are not playing/published)

Please could you take a look at the developers comments and advice below:

https://nextgenthemes.com/support/question/videos-not-playing/

28 views24 hours ago Advanced Responsive Video Embedder

mrcrm11120 1 day ago3 Comments
Tried with default theme: No

Tried with all other plugins disabled: No

Browser version: Chrome 87.0.4280.88

Shortcode/URL with the issue: [arve url=”https://www.youtube.com/embed/_G3o1TdkaQo?modestbranding=0?loop=1?colour=red?showinfo=0?controls=0″ mode=”normal” align=”center” autoplay=”1″ promote_link=”no” thumbnail=”9624″ title=”Luxury Boat Charter Samui ” description=”Luxury Boat Charter Experiences Koh Samui Private Yacht Catamaran & Speedboat Snorkeling Trips to Koh Tao Ang Thong Phangan” upload_date=”19-04-2017″ duration=”2M” maxwidth=”4000″ parameters=”fs=1&start=12″/]

Page showing the issue: https://www.samuiluxuryboat.com/

I used WP rollback to latest version 8 and the videos played again

Nico Answered question 24 hours ago

mrcrm111 commented 1 day agoEdit Delete
ARVE Version: 9.0.1
ARVE Pro Version: NOT INSTALLED
ARVE AMP Version: NOT INSTALLED
ARVE Random Video: NOT INSTALLED
WordPress Version: 5.6
PHP Version: 7.3.25

ACTIVE PLUGINS:
Akismet Anti-Spam: 4.1.7
Alligator Popup: 1.2.0
ARVE Advanced Responsive Video Embedder: 9.0.1
Call Now Button: 0.4.1
Catch Updater: 1.6.2
Catch Web Tools: 2.6.3
Chat Button by GetButton.io (ex. WhatsHelp): 1.8.4
CloudFlare: 1.4.0
Code Snippets: 2.14.0
Companion Auto Update: 3.7.1.1
Custom CSS Manager: 1.5.2
Embed Plus for YouTube – Gallery, Channel, Playlist, Live Stream: 13.4.1.2
Favicon by RealFaviconGenerator: 1.3.19
Force HTTPS: 1.2.0
Google Translate Widget: 1.1.3
Imagify: 1.9.13
Jetpack by WordPress.com: 9.2.1
PDF Embedder Premium: 4.4.1
Shortcake (Shortcode UI): 0.7.4
Slider by 10Web: 1.2.39
TablePress: 1.12
Under Construction: 3.83
VaultPress: 2.1.4
WP Child Theme Generator: 1.0.6
WP Rocket: 3.8.0.1
WP Rollback: 1.7.1
Yoast SEO: 15.5

ARVE OPTIONS:
array(5) {
[“align”]=>
string(6) “center”
[“autoplay”]=>
bool(true)
[“align_maxwidth”]=>
int(2000)
[“sandbox”]=>
bool(false)
[“feed”]=>
bool(false)
}

mrcrm111 commented 1 day agoEdit Delete
Please could you help me figure out why the videos are not playing. Another example (video has sound and can be heard) https://www.samuiluxuryboat.com/belize-sail-catamaran-43ft/

mrcrm111 commented 1 day agoEdit Delete
I also have a copy of the site at http://www.phuketluxuryboat.com (I also rolledback the plugin to latest version 8)

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Nico5.31K Posted 24 hours ago3 Comments
Not sure how you came up with that URL but it’s wrong.

You are not supposed to you use url query parameters in the url directly.
?modestbranding=0?loop=1?colour=red?showinfo=0?controls=0 this is a complete wrong string. Queries always start with ? and are separated with &. And again, you are supposed to use the parameters short code attribute for that (no need to start with ? there)
Special embed URLs should work, but I do not recommend using them. ARVE get them from YouTubes oembed service or generates them based on normal browser accessible URLs.
You can also use the URL parameters on the settings page to have the permanently added to videos by default.
So your shortcode should be this:

1
[arve url=”https://www.youtube.com/watch?v=_G3o1TdkaQo” mode=”normal” align=”center” autoplay=”1″ promote_link=”no” thumbnail=”9624″ title=”Luxury Boat Charter Samui ” description=”Luxury Boat Charter Experiences Koh Samui Private Yacht Catamaran & Speedboat Snorkeling Trips to Koh Tao Ang Thong Phangan” upload_date=”19-04-2017″ duration=”2M” maxwidth=”4000″ parameters=”fs=1&start=12&modestbranding=0&loop=1&colour=red&showinfo=0&controls=0″ /]
Nico Posted new comment 20 hours ago
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mrcrm111 commented 21 hours agoEdit Delete
Thank you Nico. I am not an expert or professional developer. So apologies and thanks for your advice and patience.

I have tried changing to the shortcode you provided and updating the ARVE plugin but unfortunately the video does not play (can hear sound)

Thanks

Nico commented 21 hours ago
No problem I do not expect you to be expert or developer.

I see the error (blank space) on https://www.phuketluxuryboat.com/ where you claimed you rolled back to 8.0 same as for the site you linked originally. Not helpful when you try to show me the error. Anyway glad you actually did not roll back or a cached version of the 9.0 output is shown to me. It’s a conflict with another plugin or your theme that tries to make already responsive video responsive with a wrapper element. I think I can fix it.

Nico commented 20 hours ago
Actually ARVE already mitigates this issue but your theme contains a outdated script called fitvids that causes this issue. I never version would fix this as it has way to disable it for specific videos. Not sure if your theme is outdated or no longer maintained. But the author should updated the fitvids version, please contact them and ask for it. If not possible I could try to make a workaround plugin to completely disable fitvids on your theme.

mrcrm111 commented 47 seconds agoEdit Delete
Thank you Nico. I will ask my theme author to help fix the fitvids issue. If you could try to help me with a workaround plugin that would be very helpful and appreciated.

mrcrm111 commented 1 second agoEdit Delete
I have rolled back the ARVE plugin at my primary business website https://www.samuiluxuryboat.com/

[tikaram]

@mrcrm111: I will forward the issue to the development team and let you know soon.

Regards,
Tikaram

[Chris]

Thank you – I really appreciate your assistance to fix this issue.

[Chris]

I am running Adventurous Pro Version: 4.4.1

Since the catch updater no longer works – how can I update to 4.4.3?

[tikaram]

@mrcrm111: Regarding the Fitvid issue please try installing and activating the following plugin and let me know. The plugin will help load the latest version of fitvid.

After WordPress 5.5 you can update your theme using the WordPress Upload theme option and don’t have to use Catch Updater Module anymore.

Go to => Appearance => Themes => Add New => Upload Theme => Browse and Select the .zip file and Click Install Now.

Also if you are using the Pro version of the theme you don’t have to manually update the theme, you can automatically update the theme with a click after activating the License Key.

Regards,
Tikaram

[Chris]

Unfortunately this has not resolved the issue with updating the ARVE plugin to version 9.

I also tried selecting the option for Google CDN.

Would this issue be resolved updating the theme to version 4.4.3?

[Chris]

Please update on this issue – I cannot update the plugin:

ARVE Advanced Responsive Video Embedder

I have updated the Theme to latest version 4.4.3

ARVE plugin support advise this a problem with the fitvids script in the Theme

https://nextgenthemes.com/support/question/videos-not-playing/answer/42113/#/comments/42113/all

[tikaram]

@mrcrm111: I will contact you shortly by email. Please check your spam folder as well.

Regards,
Tikaram

[tikaram]

@mrcrm111: I tried to send you email to the address that you have registered with Catch Themes but the email could not be delivered. Can you please update your email so that I can reach out to you through email.

Regards,
Tikaram

[Chris]

****@samuiluxuryboat.com or ****[email protected]

[Chris]

The only issue I can find now is that the video is not full width on desktop.

[tikaram]

@mrcrm111: Can you please check again and let me know.

Regards,
Tikaram

[Chris]

Hi Tikaram,

Happy New Year! Thank you again for all your help!

Unfortunately I still see black spaces on the left and right when viewing the site in desktop (1920×1080)

I have sent you a screenshot by email..

Thanks
Chris

[tikaram]

@mrcrm111: I will check for the issue and get back to you soon.

Regards,
Tikaram

[Chris]

Thank you Tikaram. Any update?

[tikaram]

@mrcrm111: I have added the following additional css on your site. Please check it and let me know if it works or not?

.arve-embed, #html .arve-embed {
	max-height: 100%;
}

Regards,
Tikaram

[Chris]

Thank you Tikaram.

It appears all ok.

I will continue to test and update if any issues.

[Author]

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