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Viewing 14 posts - 1 through 14 (of 14 total)
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  • December 29, 2019 at 5:52 pm #231338
    startmeuprs
    Participant

    Hi there,

    I’m using Rock Star Free. The Featured Slider seems to crash/fail to load images every few days. The website will show the dots (normally) at the bottom, but no images. I have to go into theme customizer and reset the Featured Slider. Then it works fine for a few days…

    Any idea what might be causing this?

    startmeuprs.com

    Thanks!

    December 29, 2019 at 11:11 pm #231360
    Skandha
    Participant

    @startmeuprs: Hello there,
    I checked your site and the slider seems to be working fine. Can you please let me know if the issue reoccurs.

    Kind Regards,
    Skandha

    January 1, 2020 at 9:37 am #231558
    startmeuprs
    Participant

    Happy New Year!


    @Skandha     : it’s down again. I’ll leave it for now…

    Thanks!

    January 1, 2020 at 2:04 pm #231569
    startmeuprs
    Participant

    And… I updated something else, and the sliders started working again… Maybe something to do with refreshing the published content?

    January 3, 2020 at 4:03 am #231675
    Skandha
    Participant

    @startmeuprs: Hello there,
    Every time I check your site the slider seems to be working fine. Do you get any message when the slider crashes?

    Kind Regards,
    Skandha

    January 5, 2020 at 12:12 am #231809
    startmeuprs
    Participant

    @skandha
    It’s down again now. I won’t touch it, so you get a chance to see it.
    No I don’t get a message (except from my bandmates telling me it’s down… again…)

    Thanks,
    Sean

    January 6, 2020 at 12:09 am #231926
    Skandha
    Participant

    @startmeuprs: Hello Sean,
    Can you try deactivating Jetpack plugin and see if the issue is resolved?

    Kind Regards,
    Skandha

    January 6, 2020 at 12:54 am #231929
    startmeuprs
    Participant

    @Skandha
    OK, done. The slider is up and running again. Let’s see how long it lasts…

    Thanks!
    Sean

    January 6, 2020 at 1:43 am #231931
    Skandha
    Participant

    @startmeuprs: Hello Sean,
    This might be due to the Lazy Images module of Jetpack Plugin.
    Can you try activating Jetpack and only disable that particular module?

    Let me know if this resolves your issue.
    Kind Regards,
    Skandha

    January 13, 2020 at 8:15 am #232686
    startmeuprs
    Participant

    @shandha So far so good! Looks like it was Jetpack. We haven’t activated Jetpack through WordPress.com yet, so I haven’t gone in and disabled the Lazy Images module. When that time comes, I’ll be sure to do that.

    Thanks again!
    Sean

    January 14, 2020 at 2:53 am #232784
    Skandha
    Participant

    @startmeuprs: Hello there, I hope I was able to resolve your issue. If it’s not too much trouble, I have a quick request: could you please leave an honest review?
    https://wordpress.org/support/theme/rock-star/reviews/#new-post
    Your review will help others know what to expect when they’re looking for the support I offer. Even a sentence or two would be hugely
    appreciated. Thanks, and if there’s anything else at all that I can do to help, don’t hesitate to let me know. Have a good day! 🙂

    Kind Regards,
    Skandha

    January 28, 2020 at 6:42 pm #234312
    startmeuprs
    Participant

    It’s at it again. Same issue. This time, it appears to be fixed by simply logging into the WP site instance. Why does this keep happening? Shouldn’t it continue to run without me needing to log in every couple of days?
    Thanks for the the support!
    Sean

    January 28, 2020 at 11:37 pm #234328
    Skandha
    Participant

    @startmeuprs: Hello Sean,
    I checked your site all your slider images seems to coming from your a different site maybe your staging site.
    One of the slider images path reads https://35.190.176.6/wp-content/uploads/2019/11/Slider-1-1920x703.jpg.
    Can you please try re-uploading all your slider images?

    Let me know if this works out!
    Kind Regards,
    Skandha

    April 1, 2020 at 1:03 pm #241021
    startmeuprs
    Participant

    Hi @Skandha,

    Sorry for the delay. (My day gig is in the cruise industry, so… yeah…)
    I hope you’re staying safe and healthy!

    I’ve reduced the file sizes (the sliders we all 1.5MB each – rather large for a website), and I reuploaded them Monday morning. As of this morning, it was broken again.
    Got any other ideas?

    Thanks,
    Sean

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