[kriskyria]

Hi,

I just installed the free Helena theme, and I’ve gotten pretty far into working with it, but when I tried to put my page content into the Featured Content section it didn’t work. By didn’t work I mean the title and text beneath it updated but the page content and images never loaded. After trying to save it and go back and edit the customization menu disappeared. It left me with the option to disable and enable it, but enabling it doesn’t load anything.

I’ve added a few edits to the css, mostly changing the link hover colors and removing the titles and content from the slider images.

Any help would be appreciated. I really like the theme and would consider buying the pro version if I can get everything I like about it to work.

Thank you.

[Mahesh]

@kriskyria: Please post in your site url.

Regards,
Mahesh

[kriskyria]

Hi Mahesh,

My url is http://www.kriskyria.com. I’ve reloaded the theme from scratch and the content reappears until I try to add my own and then I’m either left with the default content, or to disable the featured contact section. Thank you for your time.

Best,
Chrissy

[Mahesh]

@kriskyria: Go to Dashboard=> Appearance=> Customize=> Featured Content and select Homepage/Frontpage or Entire Site in Enable Featured Content on option as per you desire. Then select Featured Page Content in Select Content Type option. Some options will slide down, then select desired pages in Featured Page # dropdown and click Save & Publish. Hope this helps. Let me know if any problem.

Regards,
Mahesh

[kriskyria]

Hi Mahesh,

Thank you, but I understand how to edit it. The problem is when I attempt to edit it the entire section disappears. When I try to add my own content and save it, the options to change it disappear and I’m only left with the choice of the default content or to disable it.

Best,
Chrissy

[kriskyria]

Hi Mahesh,

Hopefully this will help explain what I’m experiencing. As you can see I can select my own content, but it doesn’t change on the page, and I can’t edit anything. All the options for selecting pages disappeared.

Thanks,
Chrissy

[Mahesh]

@kriskyria: No such issue on our server. Are you using any plugins? If yes, please deactivate theme and check if that resolves the issue. And have you modified the theme? Please try installing the fresh copy of the latest version of the theme and try again. Let me know further if the problem persists.

Regards,
Mahesh

[kriskyria]

Hi Mahesh,

This first occurred on a clean install with no pluggins. The only pluggins I have active at this moment are instagram, shopify buy buttons and woocommerce. I have since reinstalled the theme several times and it would return to the default, but again as I would attempt to add my own content I would have this problem. My only changes to the code have been in the CSS regarding link colors and removing page titles from two areas, nothing that should affect the ability of theme to adjust content.

[kriskyria]

After saving it with “feature page content” selected every area below “featured content” on the homepage disappeared. Also when I went back to the menu I had even less options.

Maybe you can refer me to where the featured content code is stored so I can ensure my css didn’t cause any issues, but this seems like a php function code being affected and I haven’t touched that, nor should any of my active pluggins.

Thank you for your time and prompt responses.

Best,
Chrissy

[Mahesh]

@kriskriya: No, CSS won’t cause such issue. We’ll need to check on your sever for the issue. Please forward your details to mahesh [at] catchthemes [dot] com so that we can help you further.

Regards,
Mahesh

[kriskyria]

Hi Mahesh,

Will you need access to my wordpress and my server, correct? Thank you so much!

Best,
Chrissy

[kriskyria]

Hi Mahesh,

I noticed you logged in. Any update on what the problem might be?

Thanks again for your help.
Best,
Chrissy

[Mahesh]

@kriskyria: Yes, I sent you the mail and I didn’t get the reply. I checked your site and yes, the problem persists. Is it okay if I reinstall the theme, or reset the theme settings?
Let me know further.

Regards,
Mahesh

[kriskyria]

Hi Mahesh,

My apologies, I never received your email, it must have went to spam. I’m fine with you reinstalling the theme, whatever it takes to get this going. Please just let me know if you need to uninstall any pluggins. Thank you.

[Mahesh]

@kriskyria: I’ve just reinstalled the theme and checked the Featured Content, now it working fine. Please check. Let me know if any problem.

Regards,
Maehsh

[kriskyria]

Thank you Maehsh! I think that’s it! I’ll let you know if anything goes wrong. Thank you again for your time!

[Mahesh]

@kriskyria: Thank you for your appreciation. If you like my support and Helena theme then please support by providing your valuable review and rating at https://wordpress.org/support/view/theme-reviews/helena?rate=5#postform
Have a nice day!

Regards,
Mahesh

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