Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • February 24, 2016 at 9:54 am #86163
    Frederick
    Participant

    Catchbase Pro 3.3 update not installing. Produces the following error message:

    Installing Theme from uploaded file: catch-base-pro.3.3.zip

    Unpacking the package…

    Installing the theme…

    Destination folder already exists. /home/content/p3pnexwpnas10_data02/69/2552369/html/wp-content/themes/catch-base-pro/

    Theme install failed.

    February 24, 2016 at 12:41 pm #86181
    Mahesh
    Participant

    Hi @fpilot,

    For theme updating theme please use the Catch Updater plugin or Catch Web Tool‘s Catch Updater module.
    You can find the tutorial video for how to use catch updater in the following link:
    https://www.youtube.com/watch?v=W95SuabDZi8

    Let me know if any problem.

    Regards,
    Mahesh

    February 24, 2016 at 4:26 pm #86213
    marga
    Participant

    very helpfull thanx

    February 24, 2016 at 7:47 pm #86238
    knudkp
    Participant

    When I update the theme, I always do it via my FTP program, as I also have had issues using update function as described above.

    February 25, 2016 at 9:51 am #86282
    Mahesh
    Participant

    Hi @marga,

    Glad it helped you. Thank you for your appreciation.
    Have a nice day!

    Regards,
    Mahesh

    February 25, 2016 at 9:54 am #86283
    Mahesh
    Participant

    Hi @knudkp,

    For updating theme please follow the instruction in the theme-instruction in the link below:
    https://catchthemes.com/theme-instructions/catch-base-pro/#updating
    I recommend you to use the Catch Updater plugin.
    Let me know if any problem.

    Regards,
    Mahesh

    February 26, 2016 at 9:19 pm #86358
    knudkp
    Participant

    Well actually I tried updating, using Catch Updater plugin. – but it never seemed to work. I dont recall getting any errors either. Besides, its faster for me just to upload, and overwrite all existing files in the themes dir. (I have a 100/100 mgeabit connecion at home) … so no problemo

    Furthermore, as I recall, I wrote a thread about this issue long time ago, I think the reply I got was, that the best solution was to do FTP update … not sure really …

    February 28, 2016 at 8:48 am #86428
    Mahesh
    Participant

    Hi @knudkp,

    Can you please let me know what errors do you get with Catch Updater Plugin.
    And there is now hard and fast rule, that you must use Catch Updater Plugin. You can update theme manually with FTP. For this you’ll need to replace the files or rename the theme or delete it.
    Catch Updater Plugin helps you do it automatically and also allows you to create a backup for your existing theme.
    Let me know if any confusion.

    Regards,
    Mahesh

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Viewing 8 posts - 1 through 8 (of 8 total)
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