1.6 update - logo image missing

This topic has 17 replies, 4 voices, and was last updated 7 years, 11 months ago by Sakin.

Viewing 18 posts - 1 through 18 (of 18 total)

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January 29, 2014 at 1:39 am #19753

Chris
Member

I’ve just updated my site’s theme to version 1.6 and the header logo image has disappeared. The header logo image displays fine in admin, but is not displaying on the frontend. I did the update by uploading by ftp over the previous version (1.3).

This is the site: http://www.selectcolours.co.uk/ (password:opensesame)

Any ideas?

January 29, 2014 at 2:46 pm #19763

Sakin
Keymaster

@Chris: I just check in your site. Your logo and header image both are working fine.

January 29, 2014 at 3:45 pm #19769

Chris
Member

Hi Sakin,

Yes. I managed to fix the problem with a work around. Namely, I deleted the site’s description (tagline) and then I set the theme options to this:

screenshot:
<img src=”http://www.selectcolours.co.uk/wp-content/uploads/2014/01/admin-screenshot.png
” alt=”screenshot” />

I have no idea what the problem is, but the logo image only displays if either or both the site title and description are set to display. If both are disabled then the logo disappears too.

Chris

January 29, 2014 at 5:47 pm #19771

Sakin
Keymaster

@Chris: It’s strange as I check in all conditions and it’s working fine. Maybe, you check on “Disable Header Logo”. If you do this then only logo will disappear.

January 29, 2014 at 5:55 pm #19772

Chris
Member

Hi Saskin,

As the screenshot shows, I have not clicked to disable header logo:
http://www.selectcolours.co.uk/wp-content/uploads/2014/01/admin-screenshot.png

Chris

January 29, 2014 at 5:59 pm #19773

Sakin
Keymaster

@Chris: Yes, I did same setting that you showed me but for me the header image is showing fine. Isn’t it working for you.

January 29, 2014 at 9:22 pm #19777

Chris
Member

Hi Saskin,

It is not working correctly, but I found a workaround.

Basically, if I disable the Site Title AND the Site Description, then the logo also disappears.

I was only able to display the logo by leaving either the Title or Description enabled. I then set the enabled field (in this case Site Description) to empty under WP > General Settings. This meant that I could display the logo, without displaying the Site Description.

Chris

January 29, 2014 at 11:06 pm #19780

Sakin
Keymaster

@Chris: Thanks Chris, finally I got it what you mean. Will update in new version update.

March 2, 2014 at 9:28 pm #20872

batmovil69
Participant

Hi Sakin, I have the same problem as Chris, with the 1.6 update if I disabled the site description and site tittle the header logo dissapear. Please correct this bug in the next update.

Regards!

January 5, 2017 at 10:50 pm #106490

Laura
Participant

I am actually still having this same problem. The workaround worked for me as well, but I don’t want to leave it that way when my site goes live for SEO purposes. (Not having a Site title and tagline associated with the home page is a big oops.)

Has this issue really not been fixed? This thread is over two years old…

January 9, 2017 at 1:57 pm #106746

Sakin
Keymaster

@blantonlaura: It was fixed in Version 1.6.1 [Updated 2014-03-03]. Check out change log at https://catchthemes.com/changelogs/catch-evolution-pro-change-log/. So, which version and theme are you using it? Can you send me your site URL and then I can check in.

January 9, 2017 at 6:15 pm #106766

Laura
Participant

I’m using version 2.0. So theoretically it should be fixed. The site is not yet live, so I don’t believe giving you a URL would be helpful.

The logo appears for a little while after saving it in the customization section, but then will disappear after a few page refreshes. The only way for it to stay showing is if I keep the “display title and tagline” box checked — which I do not want to do.

January 9, 2017 at 7:00 pm #106768
Sakin
Keymaster
@blantonlaura: The current version is 3.4.1. So, you should update the theme. Looks like your server where you have install the theme has issue with transient cache. This is more of server issue and once your site will be live you won’t have this issue.

For now to check your server cache issue, can you download child theme from http://catchthemes.com/wp-content/uploads/2014/05/catch-evolution-pro-child1.zip and in this child theme functions.php file add in the following code:
```
/**
 * Clearing Invalid Cache
 */
function catchevolution_delete_invalidcache() {
	delete_transient( 'catchevolution_logo' );
} // catchevolution_delete_invalidcache

add_action( 'after_setup_theme', 'catchevolution_delete_invalidcache' );
```
January 9, 2017 at 7:04 pm #106769

Laura
Participant

Okay! Thank you! I will let you know when I get the chance to do this/if it resolve it. 🙂

January 11, 2017 at 10:57 pm #106940

Laura
Participant

@Sakin: I went to update the theme today as you suggested, however there is no prompt to do so within WordPress platform… and I downloaded the theme (verision 2.0) directly from you website a mere 6 days ago. Why was the latest download not available when I originally downloaded then? And where can I access the recommended update currently? (I’d like to start here before I address the potential server cache issue.)

Thanks

January 12, 2017 at 10:05 am #106964

Sakin
Keymaster

@blantonlaura: The new version was just release 6 days ago. So, I guess you just missed that day. About the update notification, you should get in in your dashboard. About the sever cache issue it will not have issue in your live site for sure. If you have then let me know it and then I can solve it in your live site.

January 24, 2017 at 12:55 am #107818

Laura
Participant

After attempting to resolve this issue with your suggested solutions (and with no success), I paid closer attention and realized that I have commented on a thread for the wrong theme. I am extremely sorry! I have created a new topic under the correct theme: E-commerce Pro Premium. Again, my apologies for the confusion.

January 24, 2017 at 9:42 am #107851

Sakin
Keymaster

@blantonlaura: It’s ok and yes, every theme functions are different. So, posting in wrong forum will definitely mislead. That is why we ask site URL to see the theme and site but your site was not live so we couldn’t do that. Sorry from our side too.
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