Viewing 11 posts - 1 through 11 (of 11 total)
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  • April 29, 2020 at 12:41 pm #244814
    SpesiStockholm
    Participant

    I have a quite strange problem on my site http://www.spesistockholm.se.
    I am using Lucida Pro v1.6 with a child theme, and Header Highlight Content with nine pages/frames. Some browsers, for some of my visitors, puts an empty frame between 3 and 4, pushing frames 4-9 one step making frame 9 the only frame on a new row.

    https://www.dropbox.com/s/445eev2aaj0s5zj/mosaik.JPG?dl=0

    I have tried to recreate the problem with Firefox, Chrome and new Edge, both logged in and not logged in, and for me it always works. But not for everybody apparently. Does anyone have an idea what to do?

    April 29, 2020 at 11:37 pm #244875
    Skandha
    Participant

    @spesistockholm: Hello there,
    I checked your site on Chrome, Firefox and Edge browsers and the Header Highlight Content section was showing up fine. Can you let me know on which browser the issue is showing up?

    Kind Regards,
    Skandha

    April 30, 2020 at 2:22 am #244908
    SpesiStockholm
    Participant

    Usually the new Edge, but it seems it can show up with Chrome too.

    May 1, 2020 at 1:52 am #245004
    Skandha
    Participant

    @spesistockholm: Hello there,
    I checked your site on all the browsers but did not find the issue. Can you try clearing the browser cache where the issue is showing up?

    Kind Regards,
    Skandha

    May 1, 2020 at 2:06 am #245008
    SpesiStockholm
    Participant

    We have tried cleaning all the caches (both browsers and the sites cache) with no difference. We have also tried to start the browsers with InPrivate and equivalent.

    May 1, 2020 at 2:25 am #245010
    Skandha
    Participant

    @spesistockholm: Hello there,
    Can you let me know on which system and browser this is happening?

    It is very difficult to debug the issue as I don’t see the issue at my end.

    Kind Regar,
    Skandha

    May 1, 2020 at 3:20 am #245014
    SpesiStockholm
    Participant

    It is on Windows 10 and the latest versions of Chrome and Edge.
    We have discovered on curious thing – it seems to include the image in frame three. We changed the image and the problem went away, we now tried to change back and the problem appeared again. And I can’t find anything strange with that image! There is nothing strange with the name (there are other images named .jpeg and they work), no strange characters, it has the same size and dpi av the rest of them…

    May 1, 2020 at 3:21 am #245015
    SpesiStockholm
    Participant

    Now we are using the “strange” image so the problem are there right now.

    May 3, 2020 at 1:21 am #245245
    Skandha
    Participant

    @spesistockholm: Hello there,
    I am now able to see the on my end. This is strange.
    Can you try deactivating all your plugins and see if the issue is resolved?

    Let me know if the issue persists!
    Kind Regards,
    Skandha

    May 3, 2020 at 2:01 pm #245309
    SpesiStockholm
    Participant

    We deactivated everything and the “gap” was still there.

    May 4, 2020 at 6:49 am #245375
    Skandha
    Participant

    @spesistockholm: Hello there,
    I will need to look into your site to debug the issue. I will contact you shortly by email.

    Kind Regards,
    Skandha

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