[kdhutto1]

I have had great success W/ this theme. It is great to work with. Simple, but with a ton of options to make customization simple.

My question is this, I have been trying to update the theme to the latest version. I have followed the directions and went to my account to download the update but I can not find it anywhere.

Could you possibly direct me to where the actual download for the update is?

Thank you!

[Sakin]

@kdhutto1: Can you check now? For any issues related to sales and account. You can directly contact our sales staff at http://catchthemes.com/contact-us/

[PeterAndersson]

Hi. I cant find the download link on my account page

Regards/
Peter

[Sakin]

@PeterAndersson: Can you check now? For any issues related to sales and account. You can directly contact our sales staff at http://catchthemes.com/contact-us/

[actiondreamer]

I have the same problem
No update links in my account

[Sakin]

@actiondreamer: I just check in your account and it looks fine to me. You should be able to download it.

[dbevarly]

I had used a the Catch Box free version on a multi site. We then purchased five themes including Catch Box Pro. But the live preview doesn’t show anything on sites already build in another theme and on the newly created sites that do not have a theme yet, the preview shows up with horizontal text just branched down the page. Also, the “theme options” all scroll vertical on the page instead of horizontal on the Catch Box free version. I noted in the “Manual Installation using FTP”, Item #3:
3. Using an FTP client to access your host web server. Go to /wp-content/themes/ and make sure that you do not already have a catch-box-pro folder installed. If you do, then back it up and remove it from /wp-content/themes/ before uploading your copy of Catch Box Pro Upload Catch Box Pro to /wp-content/themes/’

I did not back/up or remove anything from /themes. Could the earlier upload of Catch Box and not removing the folder be my problem?

[dbevarly]

Please disregard my earlier post. User error (of course). I had created folders that I used to download and unzip the themes and ftp’d that folder + theme folder and that caused the error. Using just the theme name folder from unzipping the file worked. Never mind.

[Sakin]

@dbevarly: Let me know if you have any issues. I will work on it though email as well.

[juanelomzt]

Hi I have the same problem, no updates link. could somebody help me please. By the way. this is my second message. I also sent an email to the sales people but nobody had answered.

[dbevarly]

In my case, when I unzipped the file, a folder was created for that theme that i would ftp into my WP “themes” folder. However, before unzipping the file, I had created another folder as a destination for the unzipped files, not knowing that theme folder would be created. So I ended uploading the folder I created that included the other folder and files. (Following me on this?). That was causing some screwy viewing when I activated it. I was unable to “live preview.”

I deleted the themes from WP and went back to the folders I created and found the appropriate folder for the theme that came with the unzipping. I uploaded that and it worked fine.

[Sakin]

@juanelomzt: I have just conformed with sales that they have fixed your issue.

[dbevarly]

Looking for recommendation:

Can I use the WP export/import feature or a plug-in to copy/paste web content from an existing WP site using a basic response theme and export it to the Catch Box public theme? Then, after tweaks, upgrade to the pro version?

What would you recommend about how to proceed? Or should we just be cutting and pasting existing web page content into the new CT theme? Thank you.

[Sakin]

@dbevarly: when you change the theme, you don’t need to copy and paste the content. Your content will be in stored in database so it will not be depended on Theme.

You can simple change the theme to Catch Box Free Theme and then use the plugin “Regenerate Thumbnails” plugin to regenerate your old image to new size of Catch Box theme. Then you can set Header, background and all changes from “Appearance => Theme Options” panel.

Once you set it in Free version, you can simple activate Catch Box Pro version. Which is just a featured addition to Catch Box Free Version. So, it will all go smooth. You just need to set you menu and header, that is also though just a click in settings.

[dbevarly]

Great. Thank you Sakin for the prompt response. db

[dbevarly]

Sakin – I did not clarify that the site I want to transition to the new theme is an external site (http://www.miopengov.org) from the current WP multi-site network.

[Sakin]

@dbevarly: Yes, you can install it in WP Multi-site network. That is not a problem.

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