[JOSHUA]

I am having lots of problems with this theme. I have purchased many Catch themes and typically like them but have never had this many issues. Not sure why. I will list them below. I really needed to work behind the scenes on this site but will take down the splash site so you can see it.

http://www.chefaarondeal.com

1
Fonts will not change in customizer. If they do, it is rarely the fonts I have selected.

2
Some chagnes take a while to display. This doesnt seem to bea a browser issues as it happens on multiple achines. Why is that?

3
Featured Slider text in particular take a long time to “show up” on the site once entered. I’d rather just removed the text shadobox on this section altogether,; is this not an option? (I am using featured images for the slider)

4
Editing pages is cumbersome because when logged in, there is never a pencil/edit icon. That is fine except that you can no longer edit through the admin menu a the top, so I have to go ALL the way back through the dashboard to navigate to the page I want to edit.

5
The theme does not update through the wordpress admin panel (says “An error occurred while updating Helena Pro: Update package not available.”)

6
Catch updater will also not update through the admin panel. (says “The package could not be installed. The theme is missing the style.css stylesheet.”)

[Mahesh]

@joshuacgibson:
1. The font is working fine on our server. Please update to the latest version. Latest version released is 1.3.1 and you are using 1.2.2

2. Are you using any caching plugins? This might be occurring due to caching. Please try clearing cache and full refresh.

3. Text shadow? Slider text doesn’t have any text shadow. Do you mean the dark background?

4. The edit option does appear at the bottom when logged in. Please check.

For 5 and 6 check please follow along:

@rene: Are you using Catch Updater? If not, please follow the instruction below:
You’ll need to first download the theme from https://catchthemes.com/my-account/ page. Then install Catch Web Tools plugin and activate Catch Updater Module.
https://wordpress.org/plugins/catch-web-tools/
Please check the tutorial video in the link below:
https://www.youtube.com/watch?v=W95SuabDZi8

For more, check out theme instructions at https://catchthemes.com/theme-instructions/helena-pro/

Regards,
Mahesh

[JOSHUA]

Not sure what to do about all of these, but I was able to update the theme with Catch Updater. I will try everything and see if this helps. Fonts definitely are still not updating.

In the meantime, yes, how do I remove the dark background in the slider?

[Mahesh]

@joshuacgibson: Go to Dashboard=> Appearance=> Customize=> Additional CSS box and add the following CSS:

#feature-slider .entry-container {
    background: none;
}

The fonts seems to be working just fine. Do you have any plugins? Please try disabling it and try again. Let me know if the problem persists.

Regards,
Mahesh

[JOSHUA]

Not only is it not getting rid of the container box, it still is showing text that I inserted sometime yesterday as a placeholder. I have tried on several devices and browsers. Shouldn’t the change be automatic?

[JOSHUA]

I should mention that the text I am pointing out above was inserted, but then deleted over 24 hours ago

[JOSHUA]

Background dark square has disappeared! Text remains though, and I’m not sure why. All fields still blank.

[JOSHUA]

Ok I am just going to go with another theme, thanks for looking into these things. The time differences between us just drag the support process out too much. I do appreciate the help and have bought several of your themes and really like them and have built numerous sites with them, i am not sure what was going on with this particular install. Either way thanks for the help!

[Mahesh]

@joshuacgibson: If you want to remove the dark square and the text too, add the following CSS:

#feature-slider .entry-container {
    display: none;
}

Thank you for using our themes. Let me know if you have any issues. We try to help as soon as possible.

Regards,
Mahesh

[Mat]

I can confirm joshua’s #2 problem. I’ve had the same ever since installing the theme.

I’ve used different PCs and devices, emptied their caches again and again, and used cache-blocking brower extensions. I’ve also confirmed that I don’t have any caching plugins installed, purge Cloudflare’s cache frequently and set it to straight-through development mode. Nothing helps.

Changes to the text of posts updates correctly. But changes to images frequently don’t. Currently one of my feature images is not being showed with the correct dimensions. The WP media library shows me that it is good for every size (e.g. helena-slider), but an older version of the photo appears on the home page and as the feature image at the top of the post.

I removed it so that the post had no feature image. After publishing the update, clearing all caches etc. the image no longer appears at the top of the post, but still appears unchanged on the homepage (in the featured slider and the header highlight content).

[Mahesh]

@banno2000: Thanks got it. For this you’ll need to create a child theme for this. You can find more on creating child theme HERE.

function helena_child_flush_post_transients(){
	delete_transient( 'helena_header_highlight_content' );
	delete_transient( 'helena_featured_slider' );
	delete_transient( 'helena_hero_content' );
	delete_transient( 'helena_featured_content' );
	delete_transient( 'helena_portfolio' );
	delete_transient( 'helena_logo_slider' );
	delete_transient( 'helena_promotion_headline' );
	delete_transient( 'all_the_cool_cats' );
	delete_transient( 'helena_categories' );
}
add_action( 'save_post', 'helena_child_flush_post_transients' );

This will be fixed in the next update.

Regards,
Mahesh

[Mat]

I’ve created the child theme as per the instructions. Do I paste your code into the child theme’s functions.php?

[Mahesh]

@banno2000: Yes

Regards,
Mahesh

[Mat]

I’ve pasted it into the child theme but it doesn’t seem to be working correctly. For example, compare http://theholyfish.com/the-one-little-thing-i-never-travel-without/ , which seems to have the featured image set correctly, with the link to this article on the homepage. On my devices it is not showing the featured image, but rather the Catch Themes sign advising that no image has been set.

[Mat]

In the meantime, the featured image rather than the Catch Themes sign has begun showing. This wasn’t anything that I did, rather it just began working correctly a few hours later.

[Mahesh]

@banno2000: Just checked your site and the featured image is displaying correctly. Let me know if any problem.

Regards,
Mahesh

[Author]

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