[QuantumKat]

My purchased pro plugin just disappeared from my account. Thankfully, I had downloaded the packaged and saved a copy of the license key and that license key is still showing active; but, I’m not thrilled about the fact that I cannot access the invoice on my account, nor can I see the license.

Has anyone else had this happen? And, if so, how did you get support to do anything, as I cannot open a support ticket since their system has decided I haven’t purchased a Pro plugin….which I definitely did.

This is not a good look, Catch Themes….

[Sakin]

@quantumkat: Did you check your account at https://catchthemes.com/my-account/ with your username QuantumKat, it should show Rhythmic Pro theme and FSE Pro Plugin.

Can you check now, as our system shows that. If not then I will contact your via email to check it.

Regards,
Sakin

[QuantumKat]

Yes. Those are not the ones I’m talking about. I’m talking about the Essential Content Types Pro plugin.

I have the invoice (thankfully, I had printed it out, so now it’s scanned and saved).
Invoice From:
Catch Themes
501 Battersea Dr,
Lawrenceville,
GA 30044
United States

Invoice Items:
Essential Content Types Pro    $44.99

I have the license key and it is active on my site; but, I can’t find the license on either my catchthemes or catchplugins accounts.

[Author]

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